At a Glance
- Tasks: Manage properties and deliver top-notch customer service in a dynamic team.
- Company: Established property management business in Aberdeen with a focus on excellence.
- Benefits: Competitive salary, generous holiday, hybrid working, and performance bonuses.
- Other info: Great career growth opportunities and supportive team culture.
- Why this job: Join a fast-paced environment and make a real difference in property management.
- Qualifications: Experience in property management or strong customer service skills required.
The predicted salary is between 31500 - 35500 £ per year.
An exciting opportunity has arisen for a Property Manager to join a well‑established and growing property management business based in Aberdeen. Reporting to the Associate Director, this role is responsible for managing a portfolio of customers while delivering a best‑in‑class service in line with the company's customer excellence charter. This position sits within a fast‑paced and dynamic team environment, offering a varied role combining customer engagement, portfolio management, and operational coordination.
While experience in factoring is advantageous, candidates with strong customer service or property backgrounds will also be considered.
Benefits- Salary: 31,500 - 35,500 (including car allowance)
- 20 days holiday + public holidays + birthday leave (total 32 days)
- Employee loan scheme
- Group life insurance
- Annual performance‑based bonus
- Additional complimentary festive leave
- Salary sacrifice pension scheme
- Enhanced parental leave
- Hybrid working available after probation
- Additional employee benefits
- Manage a portfolio of properties, delivering a high standard of customer service in line with the company's customer charter
- Build and maintain strong relationships with customers and contractors
- Create and distribute regular customer communications
- Conduct owners' meetings (both individual and group) and manage evening AGMs
- Instruct and monitor reactive and planned maintenance works
- Manage and coordinate insurance claims processes
- Carry out regular property/site visits
- Maintain accurate and up‑to‑date customer records
- Work collaboratively with internal teams to ensure smooth service delivery
- Previous experience within property management / factoring or strong customer service background
- Full, clean UK driving licence
- Strong communication and interpersonal skills
- Ability to work both independently and as part of a team
- Proficient in Microsoft Office 365
- Ability to work to targets and manage a busy workload
- Comfortable working in a fast‑paced environment
- Experience using CRM systems (desirable, not essential)
Residential Property Manager employer: Broughton Group
Join a thriving property management business in Aberdeen, where we prioritise employee well-being and professional growth. With a supportive work culture that values customer excellence, you will enjoy competitive benefits including generous holiday allowances, hybrid working options, and opportunities for performance-based bonuses. Our commitment to your development ensures that you can thrive in a dynamic team environment while managing a diverse portfolio of properties.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Property Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Broughton Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Broughton Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Broughton Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Residential Property Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Residential Property Manager role at Broughton Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Broughton Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Broughton Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Broughton Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Broughton Group.
