At a Glance
- Tasks: Be the welcoming face of our company and support essential administrative functions.
- Company: Crystal&Co, a fast-growing organisation delivering high-quality educational services.
- Benefits: Competitive salary, private healthcare, flexible working days, and free on-site parking.
- Other info: Flexible weekend shifts and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in a supportive environment.
- Qualifications: Strong organisational skills, customer-focused attitude, and proficiency in Microsoft Office.
The predicted salary is between 28000 - 36000 £ per year.
Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive Reception / Administrative Assistant to be the welcoming face of our company and support our team with essential administrative functions.
Who We Are
At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.
Key Responsibilities
- Front Desk & Reception Duties: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment.
- Administrative Support: Handling printing, scanning, and copying of course materials promptly to support our educational services.
- Student & Assessor Assistance: Providing on-site support during CSCS courses to ensure sessions run smoothly.
- Payment & Booking Management: Accurately processing bookings and maintaining payment records for courses.
- Customer Service: Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach.
- Post Management: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail.
- CRM Management: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow.
Key Skills & Qualifications
We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have:
- Excellent organisational and multitasking abilities.
- Strong verbal and written communication skills in English.
- A polite, confident, and professional telephone manner.
- Previous experience in a customer-facing or reception role is highly desirable.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Confidence in working with CRM systems (training provided if needed).
- Additional languages especially Romanian or Russian are desirable but not mandatory.
- Availability to work weekends (on a flexible rota basis).
What We Offer
- A full-time position with flexible working days (we operate 7 days a week).
- A competitive salary of £28,000 - £36,000 per year, depending on experience and qualifications.
- Private healthcare to support your well-being.
- Free on-site parking for convenient commuting.
- Exceptional public transport access - we are less than a one-minute walk from the nearest Underground station.
- Occasional company events to celebrate achievements and support team bonding.
- A supportive and energetic work environment within a young, collaborative team.
If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team.
Reception and Administrative Specialist employer: Broughton Group
Crystal&Co is an exceptional employer that prioritises a culture of excellence and inclusivity, offering a dynamic and supportive work environment in Northwest London. As a Reception and Administrative Specialist, you will benefit from flexible working days, competitive salary, private healthcare, and opportunities for professional development within a collaborative team. With easy access to public transport and a focus on employee well-being, Crystal&Co is committed to fostering growth and rewarding dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Administrative Specialist
✨Tip Number 1
Make sure to research Crystal&Co before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in being part of their dynamic culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be the welcoming face of the company, think of scenarios where you might need to handle inquiries or complaints. Role-playing these situations can boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Aim for a smart-casual look that reflects professionalism while still being approachable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Crystal&Co.
We think you need these skills to ace Reception and Administrative Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can be the welcoming face of our company!
Tailor Your Application:Make sure to tailor your application to the role of Reception and Administrative Specialist. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Crystal&Co!
How to prepare for a job interview at Broughton Group
✨Know the Company Inside Out
Before your interview, take some time to research Crystal&Co. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reception and Administrative Specialist, you'll be the face of the company. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or went above and beyond for clients.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, think of specific instances where you've successfully managed multiple tasks. Be ready to discuss how you prioritise your workload and keep everything running smoothly.
✨Practice Your Communication Style
Strong verbal and written communication skills are key for this position. Practise answering common interview questions out loud, focusing on clarity and professionalism. Consider doing a mock interview with a friend to get comfortable.
