At a Glance
- Tasks: Lead a dynamic team to deliver perfect burgers and fries while ensuring customer satisfaction.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 28 days of holiday.
- Other info: Access to development opportunities and employee perks like discounts and social events.
- Why this job: Be part of a fun environment where you can grow your career and make an impact.
- Qualifications: 1 year of management experience in a fast-paced hospitality setting.
The predicted salary is between 25000 - 30000 £ per year.
BURGERS & FRIES AND INCREDIBLE CAREERS! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.
REWARDS- An achievable bonus scheme worth up to 10% of annual salary
- An additional Secret Shopper bonus worth up to 2,000
- Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
- Days out and social events
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
- Our people - Leading from the front and being hands-on, working on the line and on the dining area
- Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
- Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
- Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
- Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
- Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
- Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
- Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays
INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!
Shift Supervisor in Reading employer: Broughton Group
At Five Guys, we pride ourselves on being more than just a burger restaurant; we are a family that values our employees and their growth. With a vibrant work culture that encourages teamwork and fun, along with competitive benefits like an achievable bonus scheme, paid holidays, and opportunities for career advancement, we ensure that every Shift Supervisor can thrive in a supportive environment. Join us to lead a passionate team dedicated to delivering exceptional customer experiences while enjoying perks like free meals and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' values and think about how you can demonstrate them. Show us that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've motivated a team or handled a tough situation. Prepare a couple of examples that highlight your management skills and customer service focus.
✨Tip Number 3
Be ready to show your passion for burgers and fries! Share why you love the food industry and what makes you excited about working at Five Guys. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you note. It shows your appreciation and keeps you fresh in our minds as we make our decision. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Shift Supervisor in Reading
Some tips for your application 🫡
Show Your Passion for Burgers:When you're writing your application, let your love for burgers and customer service shine through! We want to see that you’re not just looking for any job, but that you genuinely care about delivering an amazing experience for our customers.
Highlight Your Leadership Skills:As a Shift Supervisor, you'll be leading the team, so make sure to showcase your management experience. Share specific examples of how you've motivated your crew and handled busy shifts in the past. We love seeing real-life stories!
Be Authentic and Honest:We value integrity at Five Guys, so be yourself in your application. If you’ve faced challenges in previous roles, don’t shy away from mentioning them. Instead, focus on what you learned and how you grew from those experiences.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know the Five Guys Philosophy
Before your interview, make sure you understand the 'perfect and serve' philosophy that Five Guys stands by. Familiarise yourself with their commitment to quality ingredients and customer satisfaction, as this will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experience where you've successfully led a team, resolved conflicts, or improved customer satisfaction. This will help you illustrate how you can bring out the best in your crew.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or operational challenges. Think of specific situations you've faced in previous roles and how you handled them, focusing on your ability to maintain a positive environment while ensuring operational excellence.
✨Highlight Your Passion for Customer Experience
Five Guys is all about delivering an exceptional customer experience. Be prepared to discuss how you've driven customer satisfaction in the past and share any metrics or feedback that demonstrate your success. Showing your enthusiasm for creating a great dining experience will set you apart.
