At a Glance
- Tasks: Support the Residential Sales team with admin tasks and client interactions.
- Company: Join a dynamic real estate agency in Newbury.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Flexible, proactive individuals will thrive in this role.
- Why this job: Be a key player in a fast-paced team and enhance your career in real estate.
- Qualifications: GCSEs in English and Maths; admin experience preferred.
The predicted salary is between 24000 - 27000 £ per year.
Working Hours: Monday to Friday, 9:00am - 5:30pm (office-based)
Role Overview
- Provide administrative support to the Residential Sales team in the Newbury office
- Act as a key point of contact for clients and potential buyers
- Work in a fast-paced environment, delivering a high level of customer service
- Support day-to-day operations, including booking viewings and maintaining client records
- Contribute as a reliable and flexible team player with a positive, proactive approach
Key Responsibilities
- Manage KYC and Anti-Money Laundering processes in line with Group requirements
- Liaise with internal onboarding and compliance teams when required
- Prepare property brochures and marketing materials
- Manage the team's invoicing process and assist with debt collection
- Register new buyers and maintain accurate records
- Keep window cards, brochure displays, and internal systems up to date
- Liaise with potential buyers, arrange viewings, and manage diaries
- Maintain client files and update the Residential client database
- Build and maintain trusted client relationships to support onboarding processes
- Support continuous improvement of business processes and team efficiency
- Carry out ad hoc administrative duties as required
Qualifications
- GCSEs (or equivalent), including English and Mathematics
Experience & Skills
- Previous experience in a fast-paced administrative or support role
- Experience supporting a team of professional fee earners
- Strong organisational skills with the ability to prioritise tasks and meet deadlines
- Excellent communication skills, both verbal and written
- Professional telephone manner and customer service experience
- Proficient in IT systems, including Word, Excel, and Outlook
- Experience using KYC systems or similar platforms (desirable)
- Knowledge of AML regulations, client due diligence, and sanction checks
Key Attributes
- Self-motivated, reliable, and flexible
- Strong attention to detail and high level of accuracy
- Ability to maintain confidentiality and handle sensitive information with discretion
- Proactive approach to improving processes and efficiency
- Positive attitude towards routine administrative tasks
- Strong team player with the ability to build effective working relationships
- Punctual and adaptable in relation to working hours and responsibilities
- Interest in the real estate / estate agency sector
Residential Sales Administrator in Reading employer: Broughton Group
Join our dynamic team in the heart of Newbury, where we prioritise a supportive work culture and offer ample opportunities for professional growth. As a Residential Sales Administrator, you'll enjoy a collaborative environment that values your contributions, alongside competitive benefits and a commitment to excellence in customer service. We believe in fostering talent and providing the tools you need to succeed in the fast-paced real estate sector.
We think you need these skills to ace Residential Sales Administrator in Reading
Administrative Support
Customer Service
Organisational Skills
Communication Skills
IT Proficiency (Word, Excel, Outlook)
KYC and Anti-Money Laundering Knowledge
Attention to Detail
