At a Glance
- Tasks: Support the Residential Sales team with admin tasks and client interactions.
- Company: Dynamic real estate agency in Newbury with a focus on teamwork.
- Benefits: Stable hours, supportive environment, and opportunities for growth.
- Other info: Perfect for those interested in real estate and looking to develop skills.
- Why this job: Join a fast-paced team and make a difference in client experiences.
- Qualifications: GCSEs in English and Maths; admin experience preferred.
The predicted salary is between 24000 - 27000 £ per year.
Working Hours: Monday to Friday, 9:00am - 5:30pm (office-based)
Role Overview
- Provide administrative support to the Residential Sales team in the Newbury office
- Act as a key point of contact for clients and potential buyers
- Work in a fast-paced environment, delivering a high level of customer service
- Support day-to-day operations, including booking viewings and maintaining client records
- Contribute as a reliable and flexible team player with a positive, proactive approach
Key Responsibilities
- Manage KYC and Anti-Money Laundering processes in line with Group requirements
- Liaise with internal onboarding and compliance teams when required
- Prepare property brochures and marketing materials
- Manage the team's invoicing process and assist with debt collection
- Register new buyers and maintain accurate records
- Keep window cards, brochure displays, and internal systems up to date
- Liaise with potential buyers, arrange viewings, and manage diaries
- Maintain client files and update the Residential client database
- Build and maintain trusted client relationships to support onboarding processes
- Support continuous improvement of business processes and team efficiency
- Carry out ad hoc administrative duties as required
Qualifications
- GCSEs (or equivalent), including English and Mathematics
Experience & Skills
- Previous experience in a fast-paced administrative or support role
- Experience supporting a team of professional fee earners
- Strong organisational skills with the ability to prioritise tasks and meet deadlines
- Excellent communication skills, both verbal and written
- Professional telephone manner and customer service experience
- Proficient in IT systems, including Word, Excel, and Outlook
- Experience using KYC systems or similar platforms (desirable)
- Knowledge of AML regulations, client due diligence, and sanction checks
Key Attributes
- Self-motivated, reliable, and flexible
- Strong attention to detail and high level of accuracy
- Ability to maintain confidentiality and handle sensitive information with discretion
- Proactive approach to improving processes and efficiency
- Positive attitude towards routine administrative tasks
- Strong team player with the ability to build effective working relationships
- Punctual and adaptable in relation to working hours and responsibilities
- Interest in the real estate / estate agency sector
Office Administrator in Reading employer: Broughton Group
Join our dynamic team in the heart of Newbury, where we prioritise a supportive work culture that fosters professional growth and development. As an Office Administrator, you will enjoy a collaborative environment that values your contributions, offers competitive benefits, and encourages a proactive approach to enhancing business processes. With a focus on delivering exceptional customer service, you'll be part of a dedicated team committed to building lasting client relationships in the thriving real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Reading
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Broughton Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Broughton Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Broughton Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Office Administrator in Reading
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Office Administrator role at Broughton Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Broughton Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Broughton Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Broughton Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Broughton Group.
