At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Sytner Group, a leader in the automotive industry with a focus on teamwork and growth.
- Benefits: Enjoy 33 days holiday, career development, discounts, and a supportive work environment.
- Other info: Flexible working patterns and a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer satisfaction while learning and growing in your career.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Reading Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement: 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Audi Service Advisor in Reading employer: Broughton Group
Sytner Group is an exceptional employer, offering a supportive and inclusive work environment at Reading Audi where employees are encouraged to grow and develop their skills. With an industry-leading benefits package, including enhanced holiday entitlement, career development opportunities, and a commitment to diversity and inclusion, Sytner ensures that every team member feels valued and empowered to reach their full potential while delivering outstanding customer service.
