At a Glance
- Tasks: Install and implement tech solutions for clients, from PCs to VoIP systems.
- Company: Join a dynamic IT firm with a hybrid work culture.
- Benefits: Competitive salary, performance bonuses, profit sharing, and flexible work options.
- Other info: Exciting projects and opportunities for career advancement await you.
- Why this job: Make a real difference in client businesses while honing your tech skills.
- Qualifications: 2+ years in IT support and relevant technical accreditations required.
The predicted salary is between 26910 - 32910 £ per year.
Location: Hybrid (4 days in our office in Ramsgate, 1 day from home – when schedules allow)
Salary: £26,910 per annum, up to £6,000 performance bonus, and employment‑owned profit share
Job Type: Full time/permanent
Job Overview: You’ll deliver client installations as part of agreed projects, ranging from individual PC setups to full VoIP roll‑outs, using strong technical skills to minimise disruption. The role includes both remote work and visits to client sites, with attendance at pre‑ and post‑implementation meetings as required.
Responsibilities:
- Install and implement solutions for clients as part of defined project work.
- Manage projects ranging from a single PC installation through to a full VoIP roll‑out.
- Use advanced technical skills to complete installations efficiently and with minimal disruption to the client’s business.
- Perform a mix of remote delivery and on‑site installations at client locations.
- Attend pre‑ and post‑project meetings with the client as required.
Qualifications:
- Minimum of 2 years’ experience in a Remote Support or similar role within the IT industry.
- Hold a minimum of 2 industry‑leading, up‑to‑date technical accreditations.
IT Support Technician in Ramsgate employer: Broughton Group
As an IT Support Technician at our hybrid office in Ramsgate, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive salaries, performance bonuses, and a unique profit-sharing scheme, alongside ample opportunities for professional growth and development. Join us to be part of a supportive team that prioritises employee well-being and fosters a rewarding career in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Ramsgate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an IT Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've worked on. Highlight your experience with installations and remote support to demonstrate that you're the perfect fit for the role.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for IT Support roles and practice your answers. Make sure you can explain your technical skills and how you've used them to solve problems in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and really interested in the position.
We think you need these skills to ace IT Support Technician in Ramsgate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical accreditations and project management experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Share specific examples of past projects and how you’ve minimised disruption for clients.
Show Off Your Technical Skills:We’re looking for strong technical skills, so make sure to mention any relevant tools or technologies you’ve worked with. Whether it’s PC setups or VoIP roll-outs, let us know what you can bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Broughton Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills required for the role. Familiarise yourself with common IT support scenarios, VoIP systems, and any specific software or hardware mentioned in the job description. Being able to discuss your hands-on experience with these technologies will impress the interviewers.
✨Showcase Your Project Management Skills
Since the role involves managing installations and projects, be ready to share examples of how you've successfully handled similar tasks in the past. Prepare a couple of stories that highlight your ability to manage time, resources, and client expectations effectively.
✨Prepare for Client Interaction
As you'll be attending pre- and post-project meetings, it's crucial to demonstrate your communication skills. Think about how you can convey technical information clearly to clients who may not be as tech-savvy. Practising this can help you stand out during the interview.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their current projects, team dynamics, or how they measure success in the IT support department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
