At a Glance
- Tasks: Lead a dynamic scheduling team to manage property services and ensure customer satisfaction.
- Company: Join MMP Consultancy, a leader in property management in East London.
- Benefits: Enjoy a competitive salary of £38,000 and opportunities for personal development.
- Other info: Fast-paced environment with a focus on growth and teamwork.
- Why this job: Make a real difference in the community by enhancing property services and customer experiences.
- Qualifications: Experience in property maintenance, team leadership, and strong organisational skills required.
The predicted salary is between 38000 - 38000 £ per year.
MMP Consultancy is looking to recruit a Scheduling Manager based in East London on a Permanent Basis. Salary: 38,000 Per Annum.
The scheduling team works on the provision and maintenance of a large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams, and external service providers.
Responsibilities:- Effective line management of one of the Property Services scheduling teams.
- Lead, manage, motivate, engage, and support the team to deliver a customer focused service.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
- Timely production of management reports to support service delivery and meet business requirements.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
- Be responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures.
- Ensure personal development plans are reviewed regularly.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
- Take corrective action where targets are under threat.
- Knowledge of property repairs and maintenance within the social housing sector.
- Experience of scheduling and planning of repairs and maintenance.
- Experience of successfully leading and line managing a team.
- Be self-motivated, resilient, assertive, and able to thrive in a fast paced environment.
- Aptitude for complex data analysis and report compilation.
- A proven track record of problem solving, identifying, and resolving issues promptly.
- Advanced IT skills and literacy skills.
Property Services Scheduling Manager. Job in London Move Collective Jobs employer: Broughton Group
MMP Consultancy is an exceptional employer, offering a dynamic work environment in East London where you can thrive as a Property Services Scheduling Manager. With a strong focus on employee development, we provide comprehensive training and support to help you excel in your role while fostering a collaborative culture that values customer service and teamwork. Join us to be part of a dedicated team that not only prioritises professional growth but also ensures a rewarding experience in managing a diverse portfolio of properties.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Scheduling Manager. Job in London Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the property services sector, especially those who work in scheduling or management roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching MMP Consultancy and their approach to property services. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams or resolved conflicts. This will showcase your ability to manage and support a scheduling team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Property Services Scheduling Manager. Job in London Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Services Scheduling Manager role. Highlight your experience in scheduling, team management, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and managed projects in the past. We love a good story!
Show Off Your Organisational Skills:Since this role demands strong organisational skills, make sure to showcase them in your application. Whether it's through your CV layout or examples of past work, let us see how you keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance, especially within the social housing sector. Familiarise yourself with common issues and solutions, as well as any relevant legislation. This will show that you're not just a manager but someone who understands the intricacies of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you’ve had to coach or mentor team members, and be ready to discuss how you set targets and monitored performance. This will demonstrate your ability to lead the scheduling team effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've identified and resolved issues promptly, particularly in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Communicate Clearly and Confidently
Since the role involves responding to customers and producing management reports, practice articulating your thoughts clearly. Be prepared to discuss how you would handle customer complaints and ensure service standards are met. Good communication is key, so show them you can convey information effectively both verbally and in writing.
