At a Glance
- Tasks: Coordinate the lettings process and ensure a smooth experience for tenants.
- Company: Join a dynamic team in the heart of Wembley, focused on customer service.
- Benefits: Competitive pay, flexible working hours, and valuable experience in property management.
- Other info: Opportunity to grow in a supportive environment until September 2026.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 37 - 49 £ per hour.
We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers.
Day-to-Day Responsibilities
- Coordinate all aspects of the lettings process for void properties
- Arrange and conduct property viewings and tenancy sign-ups
- Act as the first point of contact for customer and stakeholder queries
- Manage documentation for viewings, sign-ups, and tenancy handovers
- Maintain accurate records and update housing systems in real time
- Liaise with contractors, surveyors and internal teams to progress void works
- Monitor turnaround times and ensure properties are relet within target
- Complete affordability assessments and pre-tenancy checks
- Handle customer enquiries and complaints, ensuring timely resolution
- Ensure compliance checks and certification are completed before tenancy starts
- Prepare and issue tenancy induction packs
- Record and manage property and customer data, including CORE logs
- Coordinate appointments and bookings across multi-agency teams
- Track contractor performance and elevate issues where required
- Support KPI monitoring and assist with invoice processing
- Identify hard-to-let properties and suggest improvements
- Attend and minute meetings with stakeholders and contractors
Required Skills & Experience
- Experience delivering customer-focused support in a fast-paced environment
- Strong administrative experience, managing processes and documentation
- Accurate data input and experience maintaining confidential records
- Ability to handle sensitive information appropriately
- Excellent communication skills (written and verbal)
- Ability to deal with challenging or vulnerable customers professionally
- Strong organisational skills and ability to manage competing priorities
- Comfortable using Microsoft Office, Teams, and housing/CRM systems
- Ability to work collaboratively with internal teams and external partners
- Experience within a social housing or local authority setting
Property Lettings Coordinator employer: Broughton Group
As a Property Lettings Coordinator in Wembley, you will join a dynamic team dedicated to providing exceptional customer service and maximising rental income. Our supportive work culture fosters professional growth, offering opportunities for skill development and career advancement within the social housing sector. With a focus on collaboration and efficiency, we ensure that our employees are equipped with the tools and resources needed to succeed in a rewarding and impactful role.
StudySmarter Expert Advice🤫
We think this is how you could land Property Lettings Coordinator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property sector and let them know you're on the lookout for a Lettings Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Since this role is all about delivering a proactive, customer-focused service, think of examples from your past experiences where you've gone above and beyond for clients.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've managed competing priorities in fast-paced environments. Use specific examples that demonstrate your ability to keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Property Lettings Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Lettings Coordinator role. Highlight your experience in customer-focused support and any relevant administrative skills that match the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written and verbal skills. Consider including examples of how you've effectively handled customer queries or complaints in the past.
Be Organised:The role requires strong organisational skills, so make sure your application reflects this. Use clear headings, bullet points, and a logical structure to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Broughton Group
✨Know the Lettings Process Inside Out
Make sure you understand the end-to-end lettings process thoroughly. Familiarise yourself with how to manage void properties, conduct viewings, and handle tenancy sign-ups. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a proactive, customer-focused service, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain calm and professional, especially when dealing with challenging situations.
✨Be Organised and Detail-Oriented
Prepare for the interview by bringing along any relevant documentation that showcases your strong administrative skills. Discuss how you maintain accurate records and manage competing priorities effectively, as these are crucial for the role.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills and any housing/CRM systems you’ve used before. If you have experience with specific software mentioned in the job description, be sure to mention it during the interview to show you're tech-savvy and ready to hit the ground running.
