At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage daily store operations.
- Company: Join Co-op, a community-focused retailer with a strong commitment to diversity.
- Benefits: Enjoy 30% store discount, flexible pay access, and up to 36 days holiday.
- Other info: Flexible shifts and opportunities for career development await you!
- Why this job: Step into leadership and make a real difference in your community.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Closing date: 02-06-2026
Location: 99 Eastgate, Pickering, YO18 7DW
Post: Customer Team Leader
Pay: £14.48 per hour
Contract: 16 hours per week with regular overtime, 6 month temporary contract, part time
Working pattern: Closing shifts from 1pm to 10pm and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. Availability discussed at interview.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Where you’ll be
Join us as a Customer Team Leader and take the next step toward managing your own store. Depending on your store, this could involve working in our post office or bakery or supporting online services and our home delivery drivers. You’ll be a familiar face in the community and help us stay connected with local and national charities.
Benefits
- 30% discount in Co-op stores
- Full training and career development resources
- Flexible access to pay as you earn
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 GP access and colleague support programme
- Market-leading policies to support life’s moments
Diversity and recruitment
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues belong, supported by our inclusive policies. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Application process
As part of the application process for this job, you'll need to complete two online assessments. It will take 15–20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Supervisor in Pickering employer: Broughton Group
Join Co-op as a Customer Team Supervisor in Pickering, where you'll be part of a vibrant community-focused team. Enjoy a supportive work culture that prioritises employee growth with comprehensive training and flexible working hours, alongside generous benefits like a 30% store discount and up to 10% pension contributions. This role not only offers the chance to lead and inspire your team but also to engage with local charities, making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Supervisor in Pickering
✨Tip Number 1
Get to know the company culture! Before your interview, check out Co-op's values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. Being able to share these experiences will highlight your passion for people and leadership during the interview.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts, be prepared to discuss your availability openly. Showing that you're willing to work weekends or late shifts can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the resources we offer for career development, which can really help you shine in your new role.
We think you need these skills to ace Customer Team Supervisor in Pickering
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for people and leadership shine through. We want to see how you can motivate and support a team, so share any relevant experiences that highlight your enthusiasm for customer service.
Tailor Your Application:Make sure to tailor your application to the Customer Team Supervisor role. Use keywords from the job description, like 'team management' and 'community engagement', to show us you understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can lead by example!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick to do, so why not give it a go?
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Supervisor entails. Familiarise yourself with the responsibilities like leading the team, motivating staff, and supporting daily operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves motivating and coaching a team, think of examples from your past experiences where you've successfully led a group or supported others. Be ready to discuss how you can inspire your team to deliver great service and maintain efficient operations.
✨Flexibility is Key
The job requires flexible availability, including weekends. Be prepared to discuss your schedule openly during the interview. Highlight your willingness to adapt and work various shifts, as this shows your commitment to the role and the team.
✨Engage with Community Values
Co-op values community engagement, so come prepared to talk about how you can contribute to local initiatives. Share any previous experiences you have with community work or how you plan to champion Co-op's mission in your role. This will demonstrate your alignment with their values.
