Part-Time Retail Associate. Job in Carsington Move Collective Jobs

Location: Carsington Water, DE6

Contract: Permanent

Hours: Part‑Time, 8 hours per week

Salary: £13.45 - £14.36 per hour

Benefits: Pension Scheme, Life Assurance Scheme, 26 days’ Annual Leave (prorated)

We are looking for enthusiastic team players to join us as Retail Assistants at Carsington Water and help us deliver fantastic customer service. Carsington Water is owned and managed by Severn Trent Water, and the RSPB retail outlet perfectly complements visitors to the site. With a wide range of optics for birdwatchers or a large gift range for local visiting school groups, the shop stocks a range with something for everyone.

Key Responsibilities

• Ensuring the retail store delivers the highest standard of customer care.
• Working with the retail management team to achieve financial targets and key performance indicators to support store goals.
• Ensuring the store is commercially merchandised and stock levels are appropriate.
• Maintaining all retail admin, operating processes, security, including cash handling and health and safety, in line with RSPB procedures.

Essential Qualifications, Knowledge and Skills

• Ability to use basic IT systems, including tills and stock systems.
• Positive and proactive approach to supporting visitors and colleagues.
• Friendly and confident communication skills when dealing with visitors and colleagues.
• Good organisational skills, able to manage competing tasks during busy periods.
• Able to use initiative and deal with day‑to‑day issues confidently.
• Experience delivering good customer service and responding positively to customer needs.
• Ability to work collaboratively with colleagues, volunteers and visitors.
• Strong team‑working skills and willingness to support colleagues.

Desirable qualifications, knowledge, skills and experience

• Experience working in a retail or visitor‑facing environment.
• GCSE Maths and English or equivalent.
• Experience working towards sales or customer service targets.
• Relevant retail qualification or training.
• Awareness of health and safety in a customer‑facing environment.
• Experience maintaining attractive retail displays and stock presentation.

This is a Permanent Part‑Time role for 8 hours per week. Includes regular weekend working. The successful candidate will be available to work during the day (no evenings), and weekend and bank holiday working will be essential.

We are committed to developing an inclusive and diverse RSPB, where everyone feels supported, valued, and able to be their full selves. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre‑existing Right to Work in the UK to be offered an employment contract.