At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic environment.
- Company: Join a supportive team focused on delivering excellent customer experiences.
- Benefits: Enjoy 25 days holiday, flexible working, and study support after 6 months.
- Other info: Hybrid working available after 6 months for better work-life balance.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: Strong organisational skills and a proactive mindset are essential.
The predicted salary is between 20000 - 20000 £ per year.
Location: Staines, TW18
Salary: £20,000 per annum (£28,000 FTE)
Hours: 25 hours per week (Monday-Friday)
Working Pattern: Either 9:00am - 2:00pm or 12:00pm - 5:00pm
About the Role
My client is seeking a proactive and highly organised Customer Service Administrator to provide essential administrative and logistical support across the business on a part-time basis. You will work closely with internal teams and external customers to ensure tasks are completed efficiently, accurately, and to a high standard, consistently meeting internal KPIs and customer expectations. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership, and is passionate about delivering excellent customer service.
Key Responsibilities
- Act as the first point of contact for customers and external enquiries
- Take ownership of queries, providing timely and accurate responses
- Promote and maintain a strong customer service culture across the business
- Support key workflows, ensuring tasks are completed within agreed timescales
- Identify delays, issues, or conflicts and work collaboratively to resolve them
- Maintain accurate systems, records, and databases for efficient information management
- Work closely with colleagues to ensure smooth day-to-day operations
- Attend internal or external meetings (remote or onsite), providing administrative support such as minute-taking and action tracking
- Assist in organising meetings, training sessions, and company events
- Escalate scheduling issues promptly to ensure smooth service delivery
What They're Looking For
- Strong organisational and time-management skills
- Excellent communication and customer service abilities
- A proactive, solutions-focused mindset
- High attention to detail and accuracy
- A collaborative and team-oriented approach
Benefits & Package (Pro Rata)
- 25 days holiday + bank holidays
- Auto-enrolment pension
- Life assurance (3x salary)
- Flexible benefits including:
- Cycle to work scheme
- Season ticket loan
- Gym discounts
- Study support (after 6 months)
- Hybrid working (2 days from home) after 6 months
Part-Time Customer Service Administrator employer: Broughton Group
Join a dynamic team in Staines as a Part-Time Customer Service Administrator, where your contributions will be valued in a supportive and collaborative work culture. With flexible working hours, generous holiday entitlement, and opportunities for professional growth, this role offers a perfect balance of work and life while ensuring you thrive in delivering exceptional customer service. Enjoy unique benefits such as gym discounts and a cycle to work scheme, making this an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. We want you to shine when it comes to showcasing your proactive and solutions-focused mindset.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your strong organisational skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part-Time Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your organisational skills and any customer service experience you have, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Be sure to mention specific examples of how you've taken ownership of tasks in the past.
Show Off Your Communication Skills:Since this role involves being the first point of contact for customers, make sure your written application is clear and professional. Good communication is essential, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administrative tasks. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
As a Customer Service Administrator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. Highlighting your time-management skills will demonstrate that you can thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since this role involves being the first point of contact for customers, practice clear and concise communication. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident in articulating your thoughts during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
