At a Glance
- Tasks: Schedule installations and maintenance for engineers, ensuring timely service delivery.
- Company: Join a dynamic team in Mid Kent with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Other info: Immediate consideration for candidates who meet the criteria!
- Why this job: Be the backbone of our engineering team and make a real difference.
- Qualifications: Customer service experience and knowledge of UK geography required.
The predicted salary is between 25000 - 27000 £ per year.
A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
- Schedule all installation works raised by Sales Support team and liaise with customer on required dates
- Provide the engineering team with all relevant information to complete their jobs
- Using SAP to plan and prioritise the engineers workload on a daily basis for installation, reactive and maintenance work
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
- Take customer phone calls into the Service Delivery team and assist customers as necessary
- Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary
- Regular review of in-house reports to ensure all processes are completed
The right candidate will have/be:
- Previous experience in a customer service role essential
- Good knowledge of UK geography essential
- Experience of scheduling a team of field engineers essential
If you feel you meet the above criteria, please apply for immediate consideration!
Field Service Scheduler in Paddock Wood employer: Broughton Group
Join a dynamic team in Mid Kent as a Field Service Scheduler, where your expertise will be valued in a supportive and collaborative work environment. With a hybrid working model, you can enjoy the flexibility of working from home while still being part of a close-knit office culture. The company prioritises employee growth, offering opportunities for professional development and a commitment to maintaining high service standards, making it an excellent employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Scheduler in Paddock Wood
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Broughton Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Broughton Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Broughton Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Service Scheduler in Paddock Wood
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Broughton Group:This is your chance to really connect with the team at Broughton Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Broughton Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Broughton Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Broughton Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Broughton Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
