At a Glance
- Tasks: Lead front desk operations and create memorable guest experiences.
- Company: Join a dynamic hotel in Oban, part of a large independent group.
- Benefits: Earn £16-17/hr, share tips, enjoy staff accommodation, and discounted stays.
- Other info: Great opportunities for career progression and annual bonuses based on performance.
- Why this job: Be part of an exciting hotel relaunch and grow your hospitality career.
- Qualifications: Experience in hospitality, strong customer service skills, and Excel proficiency.
The predicted salary is between 16 - 17 £ per hour.
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. This hotel has just gone through a phased refurbishment with the first 30 rooms already completed and the next phase starting soon. With a new menu being launched for the restaurant, this is an opportunity to be part of an evolving and relaunching of the hotel.
About the role
As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay.
Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience.
What they need from you
Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception/Duty Manager will have at least 1 year’s experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role.
What is on offer
£16-17/hr depending on experience. Share of the tips and hourly paid. Minimum 40 hours a week. Option of staff accommodation for a small monthly charge - including all meals and bills. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK’s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression within the company.
Please note
This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Reception and Front Office Manager. Job in Oban Move Collective Jobs employer: Broughton Group
Join a vibrant team at one of the UK's largest independent hotel groups, where your role as Reception Manager in Oban will be pivotal to creating memorable guest experiences. With a focus on employee growth, you will benefit from comprehensive training opportunities, competitive pay, and unique perks such as discounted hotel stays and staff accommodation. Embrace the chance to contribute to an evolving hotel environment that values collaboration and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Front Office Manager. Job in Oban Move Collective Jobs
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Broughton Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Broughton Group
Don't be shy about reaching out to Broughton Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception and Front Office Manager. Job in Oban Move Collective Jobs
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Broughton Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Broughton Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
