At a Glance
- Tasks: Lead daily hotel operations and enhance guest experiences in a busy environment.
- Company: A well-established hotel in the heart of Oban, popular with tourists.
- Benefits: Competitive salary, staff accommodation, meals included, and career progression opportunities.
- Other info: Opportunity to contribute to exciting hotel refurbishments and operational enhancements.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction and hotel improvements.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
The predicted salary is between 36000 - 36000 £ per year.
Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential. You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.
Key Responsibilities
- Manage daily operations to ensure smooth running of front of house and guest-facing services
- Lead and support the front of house team to deliver exceptional customer service
- Maintain and improve service standards, ensuring consistent guest satisfaction
- Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
- Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
- Coordinate with relevant departments to support the overall guest journey and seamless service delivery
- Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
- Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
- Ensure compliance with relevant standards and company policies, delivering safe and reliable service
Skills & Experience Required
- Proven management experience within hospitality operations (front office or similar)
- Strong understanding of hotel operations and guest service standards
- Proven ability to lead teams in a busy, high-volume environment
- Proactive, hands-on approach to leadership and problem solving
- Excellent communication skills and the ability to maintain service excellence during peak periods
- Passion for hospitality and a genuine focus on improving guest experience
- Experience managing busy guest flows, including coach groups, is desirable
Salary & Benefits
- Competitive salary up to £36,000 per year (dependent on experience)
- Staff accommodation available for a small monthly charge - including all meals and bills.
- Supportive culture with development and career progression opportunities
- Opportunity to play a key role in operational improvement and planned hotel refurbishment
Location Oban (Scotland)
What We're Looking For A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability - someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel.
Hotel Operations Supervisor in Oban employer: Broughton Group
Join a well-established hotel in the heart of Oban, where you will thrive in a dynamic and supportive work environment that prioritises employee development and career progression. With competitive salaries and staff accommodation that includes meals and bills, this role offers a unique opportunity to lead a passionate team while enhancing guest experiences during an exciting period of refurbishment. Embrace the fast-paced hospitality culture and make a meaningful impact in a popular tourist destination.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Supervisor in Oban
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in hotel operations. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or similar establishments in person. Introduce yourself to the management team and express your interest in working with them. A personal touch can make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the hotel’s operations and guest service standards. Be ready to discuss how you can enhance their team culture and improve guest experiences. Tailor your answers to show you’re the perfect fit for their busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Hotel Operations Supervisor in Oban
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience in hospitality and any specific achievements that demonstrate your ability to lead teams and improve guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about hospitality and how your hands-on leadership style can benefit our hotel. Be sure to mention your proactive approach to problem-solving and your commitment to service excellence.
Showcase Relevant Experience:When detailing your work history, focus on roles that involved managing busy operations or leading front-of-house teams. Share specific examples of how you’ve handled peak periods or improved service standards to give us a clear picture of your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Broughton Group
✨Know Your Hotel Operations
Before the interview, brush up on your knowledge of hotel operations, especially front-of-house services. Understand the key responsibilities of the role and be ready to discuss how you would manage daily operations and improve guest experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a busy environment. Think about times when you successfully led a team, resolved conflicts, or improved service standards. This will demonstrate your proactive approach and ability to drive performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a sudden influx of guests during peak tourist season? Practise articulating your thought process and solutions clearly.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share what excites you about improving guest experiences and how you plan to contribute to the hotel's success, especially during the planned refurbishment.
