At a Glance
- Tasks: Lead daily hotel operations and enhance guest experiences in a busy environment.
- Company: Well-established hotel in the heart of Oban, popular with tourists.
- Benefits: Competitive salary, staff accommodation, meals included, and career progression opportunities.
- Other info: Exciting opportunity to contribute to hotel refurbishment and operational improvements.
- Why this job: Make a real impact on guest satisfaction and team development in a vibrant setting.
- Qualifications: Proven hospitality management experience and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential. You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.
Key Responsibilities
- Manage daily operations to ensure smooth running of front of house and guest-facing services
- Lead and support the front of house team to deliver exceptional customer service
- Maintain and improve service standards, ensuring consistent guest satisfaction
- Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
- Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
- Coordinate with relevant departments to support the overall guest journey and seamless service delivery
- Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
- Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
- Ensure compliance with relevant standards and company policies, delivering safe and reliable service
Skills & Experience Required
- Proven management experience within hospitality operations (front office or similar)
- Strong understanding of hotel operations and guest service standards
- Proven ability to lead teams in a busy, high-volume environment
- Proactive, hands-on approach to leadership and problem solving
- Excellent communication skills and the ability to maintain service excellence during peak periods
- Passion for hospitality and a genuine focus on improving guest experience
- Experience managing busy guest flows, including coach groups, is desirable
Salary & Benefits
- Competitive salary up to £36,000 per year (dependent on experience)
- Staff accommodation available for a small monthly charge - including all meals and bills.
- Supportive culture with development and career progression opportunities
- Opportunity to play a key role in operational improvement and planned hotel refurbishment
Location Oban (Scotland)
What We're Looking For A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability - someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel.
Hotel Operations Manager. Job in Oban Move Collective Jobs employer: Broughton Group
Join a well-established hotel in the heart of Oban, where you will thrive in a dynamic and supportive work environment that prioritises employee development and career progression. With competitive salaries and staff accommodation that includes meals and bills, this role offers a unique opportunity to lead a passionate team while enhancing guest experiences during an exciting period of refurbishment. Embrace the fast-paced hospitality culture and make a meaningful impact in a popular tourist destination.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager. Job in Oban Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and introduce yourself. A warm smile and a quick chat with the team can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s recent developments, especially the planned refurbishment. This shows you’re invested in their future and ready to contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at this fantastic hotel in Oban.
We think you need these skills to ace Hotel Operations Manager. Job in Oban Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your management experience in hospitality and any specific achievements that showcase your ability to lead teams and improve guest experiences.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about hospitality and how your skills align with our needs. Share specific examples of how you've handled busy environments and improved service standards in the past.
Showcase Your Leadership Style:In your application, let us know about your leadership style. We want to see how you motivate teams and handle challenges, especially in high-pressure situations like peak tourist seasons.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Broughton Group
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of the hotel you're interviewing for. Understand their service standards, guest demographics, and any recent changes or challenges they've faced. This will show your genuine interest and help you tailor your responses.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in hospitality. Discuss how you've successfully managed teams, improved service delivery, or resolved operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Guest Experience
Be ready to discuss your approach to enhancing guest experiences. Share specific strategies you've implemented in the past to improve satisfaction and handle busy periods, especially with coach groups. This will demonstrate your proactive mindset and commitment to service excellence.
✨Prepare for Operational Challenges
Think about potential operational challenges the hotel might face, especially during peak tourist seasons or refurbishments. Be prepared to discuss how you would address these issues and ensure minimal disruption to guests, showcasing your problem-solving skills.
