At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and smooth operations.
- Company: Join a well-established hotel group with a focus on community and sustainability.
- Benefits: Earn £14/hr, enjoy staff accommodation, and access long-term career growth opportunities.
- Other info: Dynamic work environment with shifts from 7.30am-3pm or 3pm-11pm, 5 days a week.
- Why this job: Play a key role in relaunching a hotel and making guests feel at home.
- Qualifications: Previous customer-facing experience and excellent communication skills are essential.
The predicted salary is between 14 - 14 £ per hour.
Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms already completed. We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio. This role does not offer skilled worker visa sponsorship and is a full-time role.
DUTIES
- Stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximise room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
- A creative and inclusive workplace culture.
- £14/hr.
- Long-term opportunities for career growth both within the hotel and with the company.
- Support for involvement in the community and environmental projects.
- Staff accommodation available for a small monthly fee; all meals and bills included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK.
Hotel Front Desk Receptionist - £14/hr in Oban employer: Broughton Group
Join a dynamic and inclusive team at our centrally located hotel in Oban, where you will play a vital role in the exciting relaunch of our property. With a competitive pay rate of £14/hr, we offer long-term career growth opportunities within our large independent hotel group, alongside a supportive work culture that encourages community involvement and environmental initiatives. Enjoy the benefits of staff accommodation with meals included, making this an ideal place for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Desk Receptionist - £14/hr in Oban
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Broughton Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Broughton Group
Don't be shy about reaching out to Broughton Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Front Desk Receptionist - £14/hr in Oban
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Broughton Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Broughton Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
