At a Glance
- Tasks: Lead a small team to enhance customer experience and drive business growth.
- Company: Dynamic e-commerce company based in Nottingham with a focus on customer satisfaction.
- Benefits: 25 days holiday, career development, and training opportunities.
- Other info: Join a supportive team and thrive in a vibrant office culture.
- Why this job: Make a real impact by improving customer service in a fast-paced environment.
- Qualifications: E-commerce customer service experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client based in Nottingham is currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth. The successful candidate will oversee a team of 2-3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.
Key Responsibilities
- Managing and supporting a small customer service team
- Handling customer queries and complaints professionally and efficiently
- Managing order tracking and delivery communications
- Creating bespoke customer quotations
- Working closely with internal departments to improve customer experience
- Identifying opportunities to improve processes and help increase sales
- Maintaining high service standards across all customer touchpoints
About You
- Previous experience within an e-commerce customer service environment is essential
- Experience managing or supervising a team
- Strong communication and problem-solving skills
- Proactive, organised, and able to work independently
- Commercially minded with a genuine interest in helping the business grow
- Positive attitude and willingness to go beyond simply ticking a box
- Experience with AI tools or systems would be beneficial, but is not essential
Candidates with experience from fast-paced retail or e-commerce businesses will be particularly well suited to this role. This position is fully office based.
Benefits
- 25 days holiday
- Career development and training opportunities
E-commerce Customer Service Manager. Job in Nottingham Move Collective Jobs employer: Broughton Group
Join a dynamic team in Nottingham as an E-commerce Customer Service Manager, where your leadership will directly enhance customer experiences and drive business growth. With 25 days of holiday and ample career development opportunities, we foster a supportive work culture that values proactive problem-solving and innovation. This role not only allows you to lead a dedicated team but also offers the chance to make a meaningful impact in a thriving e-commerce environment.
