At a Glance
- Tasks: Lead and develop the service department, managing engineers and customer relationships.
- Company: Respected construction machinery business with a strong reputation.
- Benefits: Competitive salary, company car, phone, laptop, pension scheme, and 23 days holiday.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in service excellence.
- Qualifications: Experience in a managerial role with excellent communication and customer service skills.
The predicted salary is between 50000 - 50000 £ per year.
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation.
As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.
Responsibilities:- Leading and managing workshop engineers, mobile service engineers, and office-based staff
- Coordinating workloads and prioritising repairs effectively
- Driving service department performance and utilisation
- Building strong customer relationships and developing new business opportunities
- Monitoring KPIs, financial performance, and departmental profitability
- Managing health & safety compliance and team development
- Collaborating closely with senior leadership and internal departments
- Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
- Excellent communication and customer service skills
- Commercial awareness with an understanding of profitability and performance
- Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
- Hold a UK Driving Licence
Service Manager. Job in Northampton Move Collective Jobs employer: Broughton Group
Join a highly respected construction machinery business in Northamptonshire, where your expertise as a Service Manager will be valued and nurtured. With a strong customer-first culture, competitive salary, and comprehensive benefits including a company car and pension scheme, this role offers not just a job but a pathway for professional growth in a supportive environment. Embrace the opportunity to lead a dedicated team while enjoying a workplace that prioritises investment in people and technology.
