At a Glance
- Tasks: Ensure a clean and safe market environment while assisting traders and the public.
- Company: Join a dedicated team in Facility Services at Newcastle Grainger Market.
- Benefits: Enjoy competitive pay, generous leave, and full training opportunities.
- Other info: Flexible shifts with great career growth and employee support.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 25949 - 25949 £ per year.
Location: Grainger Market, Newcastle upon Tyne
Salary: £25,949 per annum (pay award pending)
Vacancy Type: Permanent, Full time
Hours: 37 Hours per week (shift pattern)
Closing date: 7 Jun 2026
An opportunity exists for a suitable individual to work within the Facility Services Division of the Operations and Regulatory Services Directorate, as a Market Operative based at Newcastle Grainger Market.
About us: Facility Services and Civic Management work across the city and Gateshead providing building cleaning, caretaking, school meals and welfare catering services. We have a large team of cleaners, cleaner supervisors, facility supervisors (caretakers), Market Inspectors, Market Operatives, catering assistants, assistant chefs and chefs working various hours and shifts in schools and public buildings.
Typical duties within this post will be to ensure the market is a clean and safe environment for traders and members of the public, to collect and dispose of waste and to assist the smooth running of the market by reporting any incidents, queries or concerns to a senior member of staff in the Newcastle Markets. You should be reliable and have a strong commitment to high standards of service and customer care. You must be flexible, motivated, hardworking, and able to forge positive relationships with traders, colleagues, and all visitors to the Market. Shift patterns will be discussed during the interview process.
Our service is committed to delivering a high standard of service to our customers and in doing so investing in our staff and staff development.
What we offer:
- Competitive hourly rates of pay.
- Up to 29 days annual leave per annum (pro rata for part time staff)
- Paid DBS as well as paid induction and training.
- Full uniform and equipment provided at no cost to you.
- Full training and opportunities to learn new skills and develop in your career.
- Attractive Local Government Pension Scheme
- Cycle2work scheme
- Access to a salary sacrifice car lease and home electronics scheme.
- Weekend, bank holiday and unsociable hours pay enhancement.
- Full employee support package including access to a free confidential Health Assured Employee Assistance Programme
- Staff offers and discounts including discounts on travel passes and leisure.
What we are looking for:
We are currently looking for reliable and friendly people with a positive attitude to join our team as a Market Operative. We are looking for someone who:
- Has good customer service skills.
- Good interpersonal skills with the ability to deal with problems on site.
- Knowledge of cleaning standards with the ability to undertake cleaning tasks.
- Capable of regular stooping, bending, lifting, and carrying of equipment, materials, furniture and climb ladders.
- Excellent organisational skills with the ability to work with limited supervision.
- Good spoken English with the ability to communicate effectively with the public.
- Experience of management/supervision of staff.
- Knowledge of Health and Safety procedures and how to apply them in the workplace.
- Is self-motivated and able to work to fixed deadlines.
This post is working in regulated activity. If you are successful, we will undertake additional recruitment checks which will include a DBS check (Data and Barring System) to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
Market Operative in Newcastle upon Tyne employer: Broughton Group
As a Market Operative at Grainger Market, you will be part of a dedicated team committed to maintaining a clean and safe environment for both traders and the public. Our supportive work culture prioritises employee development, offering comprehensive training and opportunities for career advancement, alongside competitive pay and generous benefits such as up to 29 days of annual leave and a Local Government Pension Scheme. Join us in making a positive impact in the heart of Newcastle while enjoying a range of staff discounts and support services.
StudySmarter Expert Advice🤫
We think this is how you could land Market Operative in Newcastle upon Tyne
✨Tip Number 1
Get to know the Grainger Market! Familiarise yourself with the layout, the traders, and the vibe. This will help you stand out during interviews as someone who’s genuinely interested in the role.
✨Tip Number 2
Network like a pro! Chat with current Market Operatives or staff at the market. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 3
Prepare for your interview by thinking about real-life examples of how you’ve handled customer service situations or dealt with problems on site. We love seeing candidates who can demonstrate their skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for reliable and friendly people to join our team!
We think you need these skills to ace Market Operative in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you can create a friendly atmosphere for traders and visitors at the market!
Be Clear About Your Flexibility:Since this role involves shift patterns, let us know about your availability. Being flexible is key, so mention any times you can work that might help us out!
Demonstrate Your Organisational Skills:We love candidates who can manage their time well! Share examples of how you've successfully organised tasks or projects in the past to show us you're up for the challenge.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Broughton Group
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Market Operative. Familiarise yourself with the duties like maintaining cleanliness, waste disposal, and ensuring safety. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since good customer service is crucial for this position, think of examples from your past experiences where you've successfully dealt with customers or resolved issues. Be ready to discuss how you can create a positive environment for traders and visitors alike.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and the ability to work well with others. Prepare to talk about times when you've adapted to changing situations or collaborated effectively with a team. Highlighting your interpersonal skills will show that you can forge positive relationships with colleagues and traders.
✨Understand Health and Safety Procedures
Familiarise yourself with basic health and safety standards relevant to cleaning and public spaces. Be prepared to discuss how you would apply these procedures in your daily tasks. This shows that you take safety seriously and are committed to maintaining a safe environment for everyone.
