At a Glance
- Tasks: Lead and manage building services operations across multiple sites, ensuring compliance and safety.
- Company: Branta, a dynamic company focused on hard services management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team with opportunities for career advancement and travel.
- Why this job: Make a real impact in a critical role while developing your leadership skills.
- Qualifications: Experience in mechanical, electrical, or building services engineering; health and safety qualifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Branta are seeking an experienced, technically robust Hard Services Manager for a contract role in Newcastle for a business-critical, 6-month contract. The successful individual will take operational ownership of the compliance, management, and strategic delivery of all building-related engineering services. You will be responsible for ensuring that statutory, mandatory, and organisational requirements are met while guaranteeing safe, reliable, and efficient mechanical, electrical, and building fabric services across the entire portfolio.
Key Duties & Responsibilities
- Operational & Technical Leadership: Lead and manage all daily mechanical, electrical, and building fabric maintenance activities across a diverse multi-site estate. Oversee and optimize active planned preventive maintenance (PPM), reactive breakdown pipelines, and critical lifecycle asset replacement programmes. Ensure all critical building infrastructure (HVAC, electrical distribution, BMS systems, water hygiene, fire safety systems, and lifts) operates safely and in absolute alignment with UK legislation. Act as the estate's Authorised Person (e.g., AP Electrical, AP Mechanical, AP Pressure Systems, or Water) as required.
- Compliance, Safety & Risk Mitigation: Drive 100% statutory and regulatory compliance across the estate, ensuring strict adherence to Health & Safety at Work legislation, Electricity at Work Regulations, LOLER, PUWER, COSHH, and Water Safety (ACoP L8). Maintain pristine, audit-ready compliance files, asset registries, data logs, and comprehensive audit trails. Review, challenge, and sign off on contractor RAMS and implement strict safe systems of work (SSOW) and hot works permits.
- Contractor & Team Management: Supervise and mentor the internal engineering workforce (supervisors, technicians, and craft personnel), planning and prioritizing workloads to maximize floor efficiency. Manage, audit, and hold accountable specialist third-party engineering contractors against strict SLAs and KPIs. Support the wider team with procurement, localized tendering processes, and performance evaluations for specialist hard services vendors.
- Commercial & Financial Control: Administer fixed budgets for hard services, overseeing spend on planned works, reactive callouts, and minor capital upgrades. Track contractor billing, forecast financial requirements for the remainder of the contract term, and drive cost efficiencies. Contribute technical expertise to long-term capital investment schemes, estate resilience planning, and corporate decarbonization/sustainability goals.
The Ideal Candidate (Person Specification)
- Qualifications & Technical Bias: A strong, time-served mechanical, electrical, or building services engineering bias. Recognized Authorised Person (AP) training credentials (electrical, mechanical, pressure, or water safety). Formal health and safety qualifications (IOSH Managing Safely or NEBOSH General Certificate). Professional engineering registration (IEng/CEng) is highly desirable but not strictly mandatory.
- Experience Required: Significant, verifiable track record managing Hard FM services within a complex, multi-site corporate, educational, public, or healthcare estate. Exceptional leadership credentials with experience managing both directly employed mobile trade technicians and specialist tier-1 external subcontractors. Proficient in the deployment, tracking, and close-out of tasks within corporate CAFM systems. Deep, practical knowledge of UK statutory compliance parameters, building regulations, and asset lifecycle asset tracking. Exceptional stakeholder management skills, with the ability to communicate technical risks and maintenance disruptions clearly to senior leadership and estate users.
Working Conditions & Additional Information
- Travel: Ability to travel efficiently between multi-site property locations across the North East region.
- Flexibility: Occasional evening or weekend oversight may be required to monitor major project works or system shutdowns. Participation in an out-of-hours on-call engineering escalation rota may be required.
To Apply
If you are an available, North East-based Hard FM leader looking for an immediate start, apply online today or contact Astrid Camacho for more information.
Hard Services Operations Manager. Job in Jesmond Move Collective Jobs in Newcastle upon Tyne employer: Broughton Group
Branta is an exceptional employer, offering a dynamic work environment in Jesmond where innovation meets operational excellence. With a strong focus on employee development and a commitment to safety and compliance, we empower our team members to lead and excel in their roles while enjoying the benefits of a supportive culture and opportunities for professional growth. Join us to be part of a forward-thinking organisation that values your expertise and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Operations Manager. Job in Jesmond Move Collective Jobs in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to highlight how your experience aligns with their needs, especially in compliance and operational leadership. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Hard Services Operations Manager role. We love seeing candidates who take the initiative to engage directly with us. Let’s get you started on this exciting journey!
We think you need these skills to ace Hard Services Operations Manager. Job in Jesmond Move Collective Jobs in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hard Services Operations Manager role. Highlight your experience in managing mechanical, electrical, and building services, and don’t forget to mention any relevant qualifications like your Authorised Person training.
Showcase Your Leadership Skills:We want to see your exceptional leadership credentials! Share examples of how you've successfully managed teams and contractors in previous roles, especially in complex, multi-site environments.
Be Compliance Savvy:Since compliance is key for this role, make sure to emphasise your knowledge of UK statutory compliance parameters and health and safety regulations. Mention any specific experiences where you ensured adherence to these standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know Your Technical Stuff
Make sure you brush up on your mechanical, electrical, and building services knowledge. Be ready to discuss specific systems like HVAC and fire safety, as well as UK legislation related to compliance. This will show that you're not just familiar with the terms but can actually apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed contractors in the past. Highlight your experience in mentoring and supervising staff, as well as how you've handled challenges in a multi-site environment. This will demonstrate your capability to lead effectively in this role.
✨Be Audit-Ready
Familiarise yourself with compliance requirements and be prepared to discuss how you've maintained audit-ready files and data logs in previous roles. Bring examples of how you've ensured adherence to health and safety regulations, as this is crucial for the position.
✨Understand Financial Management
Brush up on your budgeting skills and be ready to talk about how you've managed fixed budgets in the past. Discuss your experience with tracking contractor billing and driving cost efficiencies, as this will be key to demonstrating your commercial acumen.
