At a Glance
- Tasks: Make calls, coordinate with teams, and manage operational reports in a dynamic environment.
- Company: Join a forward-thinking company based in Eurocentral with a focus on teamwork.
- Benefits: Flexible working options after training, competitive pay, and supportive team culture.
- Other info: Great opportunity for career growth and a chance to work in a fast-paced setting.
- Why this job: Be part of an exciting new project and develop your customer service skills.
- Qualifications: Confident communicator with experience in Microsoft Office and a driving license.
The predicted salary is between 12.82 - 12.82 £ per hour.
I am currently recruiting for a Customer Service Administrator to join my client's new project, based in Eurocentral on an ongoing contract. You will be based on-site for the first 1-2 weeks of training, with the option of flexible working once you are fully trained. Whilst you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary.
For this role, you must have a driving license and access to your own vehicle, as Eurocentral is not easily accessible by public transport if you don't live locally. You will work Monday - Friday 9am - 5pm or 10am - 6pm with flexibility required as this is a new project, so these may change slightly. Once fully trained, you will work 1 weekend every 2 weeks, with flexibility on rest day. The salary will be £12.82 per hour on a 37.5 working week.
Key Responsibilities- Make outbound calls to drivers and managers regarding parcel volume risks
- Coordinate with stakeholders to resolve operational issues
- Communicate updates via email and phone
- Maintain and update Excel spreadsheets
- Prepare and send operational reports
- Confident and professional telephone manner
- Ability to work in a fast-paced environment
- Experience using Microsoft Office packages, particularly Word, Excel, and Outlook
- Strong communication and organisational skills
If you are available immediately and able to start on the 26th May 2026, then I would urge you to apply now, or email me for further details.
Customer Service Administrator. Job in Motherwell Move Collective Jobs employer: Broughton Group
Join a dynamic team as a Customer Service Administrator in Eurocentral, where flexibility and growth are at the heart of our work culture. We offer competitive pay, ongoing training, and the opportunity to work from home after your initial training period, all while being part of an exciting new project. With a focus on employee development and a supportive environment, we ensure that every team member has the chance to thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator. Job in Motherwell Move Collective Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator. Job in Motherwell Move Collective Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
