At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional guest experiences.
- Company: Join Butlin's, a fun-filled adventure destination with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career growth in a lively, supportive environment.
- Why this job: Be the driving force behind unforgettable guest experiences and team success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.
- All Supervisor Plus Accountabilities:
- Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
- Ensuring the team are being coached to deliver key targets linked to the department.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin's Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
- Be the front-facing, operational delivery responsible person - turning audits and observations into action.
Role Details:
Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation:
- Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene.
- Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand.
- Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
- Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability.
Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation:
- Coaching & Developing the Team: Support team members in delivering exceptional guest experience across all Bars & Shops locations.
- Driving Sales & Spend Per Head: Actively drive revenue by supporting the team to maximise Spend Per Head.
- Reducing Queues & Dynamic Deployment: Monitor guest flow and proactively move team members to where they are needed most.
- Good Stock Practices: Maintain strong stock control across Bars & Shops venues.
- Operating in Line with Brand Standards: Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures.
Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation:
- Championing Food Safety: Lead by example in consistently applying food safety and hygiene standards.
- Delivering a Warm, Welcoming Dining Experience: Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal.
- Coaching & Developing the Team: Provide on-shift coaching to support effective floor management, guest interaction, and service flow.
- Driving Upselling of Starters & Desserts: Coach the team to proactively recommend starters, desserts, and add-ons.
- Increasing Wet Sales: Drive wet sales by ensuring drinks orders are taken quickly when seating guests.
- Effective Checkbacks: Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.
- Celebrating Success: Recognise great performance on shift to build a positive, motivated team culture.
Supervisor Plus - Splash Key Focus Areas Outside of Accommodation:
- Pool Operations: Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
- Team Leadership: Supervise and support lifeguards and pool team members during shifts.
- Health & Safety: Ensure compliance with relevant safety legislation and industry standards.
- Guest Experience: Deliver a friendly and welcoming environment for guests.
- Splash Standards: Maintain high standards of cleanliness and presentation throughout the pool area.
Supervisor Plus - Sports & Activities Key Focus Areas Outside of Accommodation:
- Activity Programme Delivery: Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages.
- Team Supervision: Supervise sports and activities team members during shifts.
- Guest Experience: Deliver exceptional guest service and engage with guests to enhance their holiday experience.
- Health & Safety: Ensure all activities are delivered in accordance with health and safety procedures and risk assessments.
- Facilities & Equipment: Maintain sports equipment and activity areas to a high standard.
KPIs:
- Audits completed in accommodation & other departments.
- Team training compliance across departments.
- Health, Safety & Compliance Audits.
- Guest NPS & Feedback.
- Improved ENPS Retail Spend.
About You:
- Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
- Strong attention to detail to support with all audit/observation-based activity.
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
- Experience of generating new opportunities through sales and promotions.
- Demonstrable experience of leading teams to success.
- Excellent ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
About Butlin's:
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Supervisor Plus. Job in Minehead Move Collective Jobs employer: Broughton Group
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create smiles and deliver unforgettable experiences for our guests. With a strong focus on employee development, you will have ample opportunities to grow your skills through coaching and training while working in a fun, family-friendly environment in Minehead. Join us and be part of a team that genuinely cares for each other and celebrates success together!
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Plus. Job in Minehead Move Collective Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their fun and vibrant environment.
✨Tip Number 2
Practice your people skills! As a Supervisor Plus, you'll be interacting with guests and team members all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your leadership style! Think about examples from your past experiences where you've successfully coached or motivated a team. This will demonstrate your ability to drive performance and create a positive atmosphere at Butlin's.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Butlin's team. Don’t miss out on this amazing opportunity!
We think you need these skills to ace Supervisor Plus. Job in Minehead Move Collective Jobs
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the Supervisor Plus role. Highlight your relevant experience and skills that align with the job description. This shows us that you've done your homework and are genuinely interested in the position.
Showcase Your Team Spirit:Since this role is all about leading and supporting a team, share examples of how you've successfully worked with others in the past. We love to see how you can motivate and coach your teammates to achieve great results!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor Plus role. Familiarise yourself with the key responsibilities, such as coaching the team and ensuring high operational standards. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Supervisor Plus, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully coached or developed team members in the past. Highlight any experiences where you've driven sales or improved guest experiences, as these are crucial for the role.
✨Emphasise Guest Experience
Butlin's is all about creating memorable experiences for guests. Be ready to talk about how you would ensure a warm, welcoming environment and handle guest feedback effectively. Think of examples from your previous roles where you went above and beyond to enhance customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the Supervisor Plus role. This shows that you're engaged and serious about contributing to the team.
