At a Glance
- Tasks: Ensure a clean and safe market environment while supporting traders and the public.
- Company: Join a dedicated team in Newcastle's vibrant Grainger Market.
- Benefits: Enjoy competitive pay, generous leave, and full training opportunities.
- Other info: Flexible shifts and a supportive work environment await you.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 25949 - 25949 £ per year.
Location: Grainger Market, Newcastle upon Tyne
Salary: £25,949 per annum (pay award pending)
Vacancy Type: Permanent, Full time
Hours: 37 Hours per week (shift pattern)
Closing date: 7 Jun 2026
An opportunity exists for a suitable individual to work within the Facility Services Division of the Operations and Regulatory Services Directorate, as a Market Operative based at Newcastle Grainger Market.
About us: Facility Services and Civic Management work across the city and Gateshead providing building cleaning, caretaking, school meals and welfare catering services. We have a large team of cleaners, cleaner supervisors, facility supervisors (caretakers), Market Inspectors, Market Operatives, catering assistants, assistant chefs and chefs working various hours and shifts in schools and public buildings.
Typical duties within this post will be to ensure the market is a clean and safe environment for traders and members of the public, to collect and dispose of waste and to assist the smooth running of the market by reporting any incidents, queries or concerns to a senior member of staff in the Newcastle Markets. You should be reliable and have a strong commitment to high standards of service and customer care. You must be flexible, motivated, hardworking, and able to forge positive relationships with traders, colleagues, and all visitors to the Market. Shift patterns will be discussed during the interview process.
Our service is committed to delivering a high standard of service to our customers and in doing so investing in our staff and staff development.
What we offer:
- Competitive hourly rates of pay.
- Up to 29 days annual leave per annum (pro rata for part time staff).
- Paid DBS as well as paid induction and training.
- Full uniform and equipment provided at no cost to you.
- Full training and opportunities to learn new skills and develop in your career.
- Attractive Local Government Pension Scheme.
- Cycle2work scheme.
- Access to a salary sacrifice car lease and home electronics scheme.
- Weekend, bank holiday and unsociable hours pay enhancement.
- Full employee support package including access to a free confidential Health Assured Employee Assistance Programme.
- Staff offers and discounts including discounts on travel passes and leisure.
What we are looking for:
We are currently looking for reliable and friendly people with a positive attitude to join our team as a Market Operative. We are looking for someone who:
- Has good customer service skills.
- Good interpersonal skills with the ability to deal with problems on site.
- Knowledge of cleaning standards with the ability to undertake cleaning tasks.
- Capable of regular stooping, bending, lifting, and carrying of equipment, materials, furniture and climb ladders.
- Excellent organisational skills with the ability to work with limited supervision.
- Good spoken English with the ability to communicate effectively with the public.
- Experience of management/supervision of staff.
- Knowledge of Health and Safety procedures and how to apply them in the workplace.
- Is self-motivated and able to work to fixed deadlines.
This post is working in regulated activity. If you are successful, we will undertake additional recruitment checks which will include a DBS check (Data and Barring System) to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
Market Operative employer: Broughton Group
Join our dedicated team at Grainger Market, where we prioritise a supportive work culture and invest in your professional growth. As a Market Operative, you'll enjoy competitive pay, generous annual leave, and comprehensive training opportunities, all while contributing to a vibrant community hub in Newcastle upon Tyne. With a strong commitment to employee well-being, including access to an Employee Assistance Programme and various staff discounts, we strive to create a rewarding and fulfilling workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Market Operative
✨Tip Number 1
Get to know the Grainger Market! Familiarise yourself with the layout, the traders, and the vibe. This will help you stand out during interviews as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you might need to handle queries or issues. Being able to demonstrate your problem-solving abilities can really impress during the interview.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different shift patterns and tasks. Highlighting your willingness to take on various responsibilities can make you a top candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at StudySmarter!
We think you need these skills to ace Market Operative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Grainger Market.
Tailor Your Application:Make sure to tailor your application to the Market Operative position. Highlight your customer service skills and any relevant experience that shows you can handle the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Market Operative position. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Market Operative. Familiarise yourself with the duties like maintaining cleanliness, waste disposal, and ensuring safety. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since good customer service is crucial for this role, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve handled difficult situations or provided excellent service to customers, as this will highlight your suitability for the job.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and the ability to work well with others. Prepare to talk about times when you've adapted to changing circumstances or collaborated effectively with colleagues. This will show that you can thrive in a dynamic market environment.
✨Understand Health and Safety Procedures
Knowledge of health and safety is essential for a Market Operative. Brush up on relevant procedures and be prepared to discuss how you would apply them in your daily tasks. This will reassure the interviewers that you take safety seriously and are ready to contribute to a safe working environment.
