At a Glance
- Tasks: Lead data-driven operations and enhance system performance in a dynamic professional services firm.
- Company: Join a forward-thinking firm that values innovation and collaboration.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness initiatives.
- Other info: Exciting growth opportunities in a fast-paced environment with a focus on AI and automation.
- Why this job: Make a real impact by driving operational efficiency and data-led decision making.
- Qualifications: Experience in operations, data management, and strong analytical skills required.
The predicted salary is between 45000 - 60000 £ per year.
Due to continued growth and expansion, an exciting opportunity has arisen for an experienced Operations Manager to join a forward-thinking professional services firm. This is a senior operational role sitting at the intersection of technology, data, legal operations and business process. You will play a key role in driving data‑led decision making, system performance and operational efficiency across the business. You will lead both data‑focused specialists and broader operational support functions, ensuring the business has the structure, systems and insight needed to operate effectively and scale.
Key Responsibilities
- Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems.
- Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders.
- Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL‑based reporting).
- Identify and deliver improvements to reporting suites in collaboration with key stakeholders.
- Manage and support wider Operations team members, ensuring effective operational support across the business.
- Work closely with Compliance and Risk teams to align processes with regulatory requirements (SRA, GDPR).
- Collaborate with Development, Business Analysts and Project Managers to ensure a joined‑up systems approach.
- Partner with Marketing and Communications to track and optimise new business performance and reporting.
- Lead or support projects including systems migrations, reporting transformation and process improvements.
- Maintain clear and up‑to‑date process documentation.
- Monitor operational risks and elevate issues with recommendations.
- Support the firm's AI and data strategy, including identifying use cases and improvements.
- Work collaboratively across group businesses to ensure effective systems and data alignment.
- Undertake ad hoc duties as required.
Person Specification
- Experience in a senior operations role, ideally within legal or professional services.
- Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar).
- Good working knowledge of SQL and relational databases.
- Experience using case management systems or CRM platforms.
- Experience delivering cross‑functional projects with multiple stakeholders.
- Experience managing teams within an operational environment.
- Strong commercial awareness and understanding of how operations impact performance.
- Highly analytical with the ability to turn data into clear business insights.
- Comfortable working in a fast‑paced, evolving environment.
- Excellent communication and stakeholder management skills.
- Exposure to AI or automation tools is beneficial.
- Understanding of data security and governance principles.
Salary & Benefits
- 45,000 - 60,000 depending on experience.
- Monday-Thursday: 8:30am - 5:30pm.
- Friday: 8:30am - 5:00pm.
- Hybrid working (3 days office / 2 from home after probation).
- 23 days holiday plus additional benefits including:
- Holiday buy‑back scheme.
- Birthday day off (after 2 years).
- Private medical insurance (after 2 years).
- Death in service.
- Enhanced maternity leave.
- Social events and wellbeing initiatives.
- Employee Assistance Programme, free fruit and annual flu jab.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Operations Manager - Internal Systems & Data. Job in Manchester Move Collective Jobs employer: Broughton Group
Join a dynamic and innovative professional services firm in Manchester as an Operations Manager, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, the company offers comprehensive benefits including private medical insurance, enhanced maternity leave, and a holiday buy-back scheme, all while fostering a collaborative culture that values data-driven decision making and operational excellence. This role not only provides the opportunity to lead impactful projects but also to contribute to the firm's AI and data strategy, ensuring your career is both meaningful and rewarding.
