At a Glance
- Tasks: Manage customer debt cases and negotiate payment plans to recover overdue balances.
- Company: Dynamic company in Sale, Manchester with a focus on growth and support.
- Benefits: Competitive salary, 25-28 days leave, hybrid work, and wellness support.
- Other info: Enjoy a vibrant workplace with gym access and social spaces.
- Why this job: Join a rewarding team and make a real difference in debt recovery.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a confident negotiator with experience in Debt Recovery? Due to internal growth, we're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.
Salary: Competitive Salary + up to 10% bonus
Hours: Monday - Friday (no weekends)
Contract: Permanent, 37.5 hours
Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office
Key Responsibilities:
- Manage a portfolio of customer debt cases
- Handle inbound queries and proactively contact overdue customers
- Agree payment plans and reset Direct Debits to prevent future debt
- Work with internal teams and third party agencies where required
- Support complex tenancy cases and resolve disputes preventing payment
- Ensure compliance with regulatory standards including GDPR
- Achieving and working towards targets
What We're Looking For:
- Previous experience in Debt Recovery, Payment Support
- Strong communication skills verbal and written
- Confident in making decisions
- Customer focused
- Experience handling complex customer issues
- Knowledge of debt management systems, regulatory frameworks, and ledger management
- Background in utilities debt collection is desirable
Benefits:
- 25-28 days annual leave + birthday off
- Pension + life assurance
- Retail discounts
- Option to buy/sell holidays
- Well-being and GP support
- On-site parking, gym, café, and social spaces
- Hybrid working (after sign off)
- No weekends or bank holidays
If you're ready for a challenge in a fast-paced, rewarding environment, please apply today. Currently shortlisting for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Debt Recovery Agent in Manchester employer: Broughton Group
Join a dynamic team in Sale, Manchester, where we prioritise employee well-being and professional growth. As a Debt Recovery Agent, you'll enjoy a competitive salary, generous annual leave, and the flexibility of hybrid working, all within a supportive environment that fosters collaboration and success. With access to on-site amenities and a commitment to work-life balance, this is an excellent opportunity for those seeking meaningful employment in a rewarding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Agent in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Broughton Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Recovery Agent in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Broughton Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Broughton Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Broughton Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Broughton Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Broughton Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Broughton Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
