At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage order processing efficiently.
- Company: A respected global company with over 50 years of experience and a collaborative culture.
- Benefits: Career development opportunities, free parking, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a professional setting.
- Why this job: Join a trusted company and make a real difference in customer satisfaction.
- Qualifications: Supervisory experience in customer service and familiarity with Salesforce or Navision is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established, highly regarded global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and teamwork.
The role involves ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Responsibilities include:
- Being responsible for the Customer Service department processing all orders within set timescales and regulatory requirements.
- Managing expectations and acting as an intermediary between customers and the wider business.
- Ensuring all incoming and outgoing phone/email enquiries are handled daily.
- Checking all orders are processed on the system (Salesforce/NAV) every day.
- Monitoring exceptional order demand during the order entry process, reporting concerns.
- Obtaining authorisation for all specified product orders as and when required.
- Ensuring continued smooth transmission of orders to warehouse and logistics.
- Being the main point of contact with key operational contacts at the warehouse.
- Managing orders entered, out of stocks, new products and customer complaints.
- Investigating all returned, damaged and missing goods claims.
- Liaising with QA regarding any manufacturing faults or transit deviations.
- Ensuring customers are informed of any changes to the pricing structure.
- Adhering to all relevant Operating Procedures and updating training records.
Requirements include:
- Supervisory level in a customer services role in an office environment.
- Previous experience of working with customer/supplier relationships.
- Experience in Salesforce or Navision would be advantageous.
Customer Service/Order Processing Manager in Manchester employer: Broughton Group
As a leading global company with over 50 years of experience, we pride ourselves on fostering a collaborative and ethical work environment that prioritises open communication and teamwork. Our commitment to career development and international business growth, combined with benefits like free parking, makes us an excellent employer for those seeking meaningful and rewarding employment in customer service and order processing.
