At a Glance
- Tasks: Manage customer enquiries and support daily operations in a fast-paced e-commerce environment.
- Company: Join a growing family-run fashion brand in the heart of Manchester.
- Benefits: Friendly team, varied role, and a central office location.
- Other info: Perfect for those who thrive in dynamic environments and enjoy diverse responsibilities.
- Why this job: Be part of a supportive team and enhance customer experiences while learning about operations.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
An exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre. Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business. You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.
Customer Service & Operations Coordinator Responsibilities:
- Managing customer enquiries across email, telephone and social media platforms
- Handling returns, refunds and exchanges efficiently
- Monitoring deliveries and resolving courier-related issues
- Supporting warehouse operations including picking, packing and stock handling
- Assisting with order management and general operational tasks
About You:
- Previous customer service experience is preferred
- Strong communication skills with a personable and professional approach
- Excellent attention to detail and organisational skills
- A positive, team-oriented attitude with a hands-on approach
- Comfortable working within a fast-paced e-commerce environment
What's on Offer:
- Opportunity to join an established and growing fashion brand
- Friendly, supportive and collaborative team environment
- Varied role with exposure across multiple areas of the business
- Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you.
Customer Service & Operations Coordinator. Job in Manchester Move Collective Jobs employer: Broughton Group
Join a vibrant and growing family-run fashion brand in the heart of Manchester, where you will thrive in a supportive and collaborative team environment. As a Customer Service & Operations Coordinator, you'll enjoy a varied role that not only enhances your customer service skills but also offers exposure to the operational side of a fast-paced e-commerce business, all while being part of a friendly team dedicated to delivering excellent customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Coordinator. Job in Manchester Move Collective Jobs
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Broughton Group!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Broughton Group.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Broughton Group.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Broughton Group!
We think you need these skills to ace Customer Service & Operations Coordinator. Job in Manchester Move Collective Jobs
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Broughton Group.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Broughton Group!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Broughton Group. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Broughton Group
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
