At a Glance
- Tasks: Manage customer enquiries and support daily operations in a fast-paced e-commerce environment.
- Company: Join a growing family-run fashion brand in the heart of Manchester.
- Benefits: Friendly team, varied role, and a central office location.
- Other info: Ideal for those who thrive in dynamic environments and enjoy diverse responsibilities.
- Why this job: Be part of a supportive team and enhance customer experiences while learning about operations.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
A exciting opportunity has arisen to join a growing family‑run fashion brand based in Manchester city centre. Our client is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close‑knit e‑commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast‑paced online retail business. You will play a key part in ensuring customers receive an excellent experience while supporting day‑to‑day operations across the business.
Customer Service & Operations Coordinator Responsibilities:
- Managing customer enquiries across email, telephone and social media platforms
- Handling returns, refunds and exchanges efficiently
- Monitoring deliveries and resolving courier‑related issues
- Supporting warehouse operations including picking, packing and stock handling
- Assisting with order management and general operational tasks
About You:
- Previous customer service experience is preferred
- Strong communication skills with a personable and professional approach
- Excellent attention to detail and organisational skills
- A positive, team‑oriented attitude with a hands‑on approach
- Comfortable working within a fast‑paced e‑commerce environment
What's on Offer:
- Opportunity to join an established and growing fashion brand
- Friendly, supportive and collaborative team environment
- Varied role with exposure across multiple areas of the business
- Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you.
Customer Service and Operations Coordinator. Job in Manchester Move Collective Jobs employer: Broughton Group
Join a vibrant and growing family-run fashion brand in the heart of Manchester, where you'll be part of a supportive and collaborative team dedicated to delivering exceptional customer experiences. With opportunities for personal growth and a dynamic work environment, this role as a Customer Service & Operations Coordinator offers a unique chance to engage with various aspects of the business while enjoying the benefits of working in a central location.
