At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Hamilton Woods Associates, a dynamic team focused on community engagement.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Join a supportive environment with opportunities for growth and impact.
- Why this job: Be the voice of the community and drive positive change through effective communication.
- Qualifications: Degree in marketing or communications and a full UK driving licence.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years
£36,000
Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree.
- Full UK Driving Licence.
Customer Engagement Specialist in Manchester employer: Broughton Group
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in customer engagement strategies. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting where you can demonstrate your communication skills and passion for customer engagement.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when they might have a role that fits you perfectly.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents and connect with us directly. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Customer Engagement Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engagement Specialist role. Highlight your experience in creating engaging communications and any relevant projects you've worked on that align with our mission at StudySmarter.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples of how you've successfully engaged with communities or stakeholders in the past. This will help us see how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for community engagement shines through!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Broughton Group
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their target audience and how they communicate with them. This will help you tailor your responses to show that you can effectively engage with residents and stakeholders.
✨Showcase Your Communication Skills
Prepare examples of your previous work in creating engaging content across various platforms. Whether it’s newsletters or social media posts, be ready to discuss how you simplified complex information for different audiences. This will demonstrate your ability to produce resident-focused content.
✨Highlight Your Community Engagement Experience
Think of specific instances where you planned and delivered community engagement activities. Discuss how you gathered feedback and built relationships with community groups. This will show that you have the practical experience needed for the role.
✨Be Ready to Discuss Compliance and Insights
Familiarise yourself with data protection and EDI requirements relevant to community engagement. Be prepared to talk about how you’ve monitored communications and ensured compliance in past roles, as well as how you’ve used customer insights to drive service improvements.
