At a Glance
- Tasks: Create engaging content across digital and social media to connect with the community.
- Company: Join a dynamic team at Move Collective in Manchester.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Other info: Opportunity to work on impactful projects and build strong community relationships.
- Why this job: Be the voice of the community and drive positive change through engagement.
- Qualifications: Marketing or communication degree and a full UK driving licence.
The predicted salary is between 36000 - 36000 £ per year.
Fixed Term Contract, 2+ years
£36,000
Manchester
Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Duties and Responsibilities of the Customer Engagement Officer:
- Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
- Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
- Maintain accurate and up-to-date project information across websites and digital platforms.
- Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
- Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
- Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
- Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
- Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.
Essential Requirements of the Customer Engagement Officer:
- Higher education CIPR or CIM certificate and/or marketing or communication related degree.
- Full UK Driving Licence.
Customer Engagement Officer. Job in Manchester Move Collective Jobs employer: Broughton Group
Hamilton Woods Associates is an exceptional employer, offering a dynamic work environment in Manchester where creativity and community engagement thrive. With a strong focus on employee development, we provide opportunities for growth through training and hands-on experience in communications and stakeholder engagement. Our inclusive culture fosters collaboration and innovation, making it a rewarding place to contribute to meaningful projects that positively impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer. Job in Manchester Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've engaged with communities or created impactful communications. We want to see your passion in action!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications, deadlines, and any follow-ups. This will help you manage your time effectively and ensure you don’t miss out on any opportunities to engage with potential employers.
We think you need these skills to ace Customer Engagement Officer. Job in Manchester Move Collective Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engagement Officer role. Highlight your experience in creating engaging communications and any relevant projects you've worked on that align with the job description.
Showcase Your Skills:We want to see your skills in action! Include examples of how you've successfully engaged with communities or stakeholders in the past. This could be through digital content, workshops, or any other relevant activities.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your ability to simplify complex information, just like you would in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know Your Audience
Before the interview, research the company and its community engagement initiatives. Understand their values and how they communicate with residents. This will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've created engaging content or facilitated community activities in the past. Be ready to discuss your approach to simplifying complex information for different audiences.
✨Demonstrate Your Analytical Skills
Gather examples of how you've used customer insights to drive decisions or improve services. Be prepared to discuss specific metrics or feedback you've analysed and how it influenced your work. This shows you can contribute to data-driven decision-making.
✨Engage with Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their current community engagement strategies or how they measure success in their communications. This not only shows your interest but also gives you insight into their operations.
