At a Glance
- Tasks: Manage client cases, respond to queries, and liaise with teams for seamless service.
- Company: Join a leading organisation in a dynamic and supportive environment.
- Benefits: Earn up to £30,000, enjoy bonuses, private medical insurance, and extra birthday leave.
- Other info: Dog-friendly office, fun social events, and great career progression opportunities.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Organised, proactive, and skilled in communication and CRM systems.
The predicted salary is between 26400 - 27000 £ per year.
Location: Middleton
Salary: Up to £30,000 (plus performance based bonus)
Benefits: Performance based bonus, private medical insurance, hybrid working after probation, extra day off for your birthday, career progression.
Are you an organised and proactive individual looking for a dynamic role in a thriving organisation? This company is a leader in their field and is currently seeking a Case Manager to take ownership of clients, booking jobs with the technical team and managing cases through to completion.
What You’ll Do
- Respond to client queries quickly and efficiently, always giving excellent customer service
- Maintaining and updating the CRM system to ensure accurate client information
- Engaging with existing clients through regular communication via phone, email, or in-person meetings
- Producing quotes for clients
- Liaising with the technical team to book in jobs and manage resources
- Track progress against deadlines and keep all relevant parties up to date
- Arranging meetings and calls with prospective clients and the commercial team
- Following up on marketing campaigns to maximise outreach
Who We’re Looking For
- Highly organised, proactive, and able to work autonomously
- Able to work in a busy, fast paced environment with stringent deadlines
- Equipped with strong written and verbal communication skills
- Familiar with CRMs
- Computer literate with excellent attention to detail
- Understanding of a sales‑focused environment and how to effectively support the team.
Perks of the Job
- A salary of up to £30,000 depending on experience + bonus
- Dog‑friendly office – bring your furry friend to work!
- Private Medical
- An extra day off on your birthday
- Fun social events
Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Client Case Manager in Manchester employer: Broughton Group
As a leading organisation in the industry, this company offers an exceptional work environment for a Client Case Manager in Middleton, with a focus on employee well-being and growth. Enjoy a competitive salary of up to £30,000, performance-based bonuses, and benefits like private medical insurance and an extra day off for your birthday, all within a dog-friendly office that fosters a vibrant and inclusive culture. With opportunities for career progression and a commitment to supporting diverse talents, this is a place where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Case Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Case Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
