At a Glance
- Tasks: Manage and grow a portfolio of 400 B2B customer accounts through proactive engagement.
- Company: Join Viking, a dynamic company focused on customer relationships and commercial growth.
- Benefits: Enjoy competitive bonuses, 25 days holiday, and hybrid working options.
- Other info: Collaborative environment with opportunities for personal and professional development.
- Why this job: Make an impact by driving sales growth and building lasting customer connections.
- Qualifications: Experience in sales or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported.
Key Responsibilities
- Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels.
- Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth.
- Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value.
- Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities.
- Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems.
- Prepare and follow up on quotations, working towards both individual and team sales targets.
- Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies.
Experience & Knowledge
- Proven experience in a sales or account management role, ideally within a target-driven environment.
- Strong understanding of sales processes, pipeline management, and performance metrics.
- Confident in using CRM systems and Microsoft Office applications.
Skills & Attributes
- Excellent communication skills, with confidence in phone-based selling.
- Results-driven, resilient, and motivated to achieve and exceed targets.
- Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity.
- Collaborative team player with a proactive and positive approach.
- Commercially aware, with the ability to identify and develop opportunities.
- Experience supporting tenders or bid processes is desirable.
What You’ll Get
- Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus.
- 25 days holiday plus bank holidays.
- Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme.
- Hybrid working options available following successful completion of a 12-week onboarding period.
Account Manager - Customer & Sales. Job in Manchester Move Collective Jobs employer: Broughton Group
At Viking, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and collaboration. As an Account Manager in Manchester, you'll benefit from a competitive bonus scheme, generous holiday allowance, and family-friendly policies, all while working with a diverse portfolio of over 40,000 products. Our commitment to employee development and well-being, combined with hybrid working options, makes Viking a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Customer & Sales. Job in Manchester Move Collective Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Account Manager role, make sure you can clearly articulate your experience and how it aligns with what they’re looking for. Keep it concise but impactful!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Account Manager gig. Plus, applying directly shows you’re serious about joining our team at Viking!
We think you need these skills to ace Account Manager - Customer & Sales. Job in Manchester Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your sales experience, especially in managing B2B accounts, and showcase any achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've grown accounts in the past and how you plan to bring that same energy to our team.
Showcase Your Communication Skills:Since this role involves a lot of phone-based selling, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging to show us you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Broughton Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific figures that demonstrate your success in account management, like percentage growth in sales or number of accounts managed. This shows you’re results-driven and understand performance metrics.
✨Research the Company
Take some time to learn about Viking and its product offerings. Familiarise yourself with their B2B customer base and think about how you can add value. This will help you tailor your responses and show that you’re genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific situations, like re-engaging a dormant account or upselling to an existing customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves a lot of phone-based selling, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experience and approach to account management.
