At a Glance
- Tasks: Manage IT service delivery and oversee external Managed Service Providers in a dynamic environment.
- Company: Join a forward-thinking company in Central London focused on digital innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on cybersecurity and continuous improvement.
- Why this job: Be at the forefront of IT operations and make a real impact on business success.
- Qualifications: Experience in IT service delivery and strong knowledge of Microsoft cloud technologies.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Service Delivery Manager for a client based in Central London. This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.
Key Responsibilities
- Managing MSP and supplier performance against SLAs and KPIs
- Overseeing the IT helpdesk, escalations, and 2nd line support
- Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms
- Supporting server, infrastructure, and user access management
- Coordinating IT equipment, site setups, and digital improvement initiatives
- Administering ERP systems and maintaining IT governance/documentation
- Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles
The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable. The role requires excellent communication, problem‑solving, stakeholder management, and the ability to work both independently and within a collaborative team environment.
Managed Services Delivery Manager. Job in London Move Collective Jobs employer: Broughton Group
Join a dynamic team in Central London where innovation meets collaboration. As a Managed Services Delivery Manager, you'll benefit from a supportive work culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. With access to cutting-edge technology and a focus on cybersecurity compliance, this role offers a unique opportunity to make a meaningful impact in the IT landscape while enjoying the vibrant atmosphere of one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Delivery Manager. Job in London Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with MSPs, Microsoft environments, and any projects you've led. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to service delivery management. Think about how you’ve managed SLAs, KPIs, and IT governance in past roles. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can help us deliver top-notch IT services.
We think you need these skills to ace Managed Services Delivery Manager. Job in London Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT service delivery and managing MSPs. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of how you've managed supplier performance or overseen IT operations in the past.
Showcase Your Technical Skills:Since this role involves Microsoft environments and cybersecurity compliance, make sure to mention your experience with Office 365, Azure, and any relevant security frameworks. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Broughton Group
✨Know Your MSPs Inside Out
Before the interview, make sure you research the Managed Service Providers (MSPs) relevant to the role. Understand their SLAs and KPIs, and be ready to discuss how you've managed similar relationships in the past. This shows you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Microsoft Expertise
Since the role involves managing Microsoft environments, brush up on your knowledge of Office 365, Azure/Entra, and SharePoint. Be prepared to share specific examples of how you've used these tools to improve IT operations or solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you faced challenges in IT service delivery or supplier management. Prepare to discuss how you approached these issues, what solutions you implemented, and the outcomes. This will highlight your problem-solving abilities and your proactive approach.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively and leave a lasting impression.
