At a Glance
- Tasks: Support daily transport operations, manage customer communication, and process payments efficiently.
- Company: Join Europe's largest used motorcycle retailer with a vibrant team culture.
- Benefits: Enjoy Netflix membership, gym discounts, health support, and enhanced pay benefits.
- Other info: Dynamic role with opportunities for growth in the motorcycle industry.
- Why this job: Gain hands-on HR experience in a fast-paced environment while making a real impact.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we've grown quickly and continue to expand. We don't just sell bikes - we've created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's always got your back.
Why us?
At SuperBike Factory, we believe our people are our greatest asset, and we're committed to supporting their growth and development. This role is a fantastic opportunity to gain hands‑on experience in HR, work in a busy, fast‑paced environment, and take the next step in your People & Culture career. You'll be encouraged to learn, take on responsibility, and make a meaningful contribution to the team.
Summary
The Payments & Transport Administrator will support daily operations of the Transport Department. This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.
What You'll Be Doing Day-to-Day
- Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness – Timely call management response, minimal waiting times.
- Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles. Driver communication, assisting with day‑to‑day enquiries via phone and messaging. Liaise with purchasing and sales department to support daily operations.
- Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
- Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems. Assist with managing inventory of bikes in movement between sites and container inventory.
- Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption – Core focus on the primary role but to support as necessary. Assist with consumables ordering for driver ancillary kit. Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.
What We're Looking For
Essential
- Previous administrative experience
- Must have ability to use own, prioritise tasks and work well under pressure.
- Proficient in the use of Microsoft Windows packages.
- Ability to communicate effectively and professionally with members of staff, other organisations and the public.
- Self‑motivated with ability to use own initiative, prioritise tasks and work well under pressure.
- High level of attention to detail.
- Professional approach to work and when dealing with internal and external customers.
Desirable
- Experience in a transport or logistical industry
- Customer Service Experience – proven experience working in a customer service role, especially handling customer queries and issues.
Benefits
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre‑employment screening prior to commencing employment. The screening includes – Credit history – Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Transport Operations Administrator. Job in Macclesfield Move Collective Jobs employer: Broughton Group
SuperBike Factory is an exceptional employer located in Macclesfield, offering a vibrant work culture where teamwork and creativity thrive. With a strong commitment to employee growth, you will have the opportunity to develop your skills in a fast-paced environment while enjoying benefits such as discounted gym memberships, health and wellbeing support, and a Netflix membership. Join us to be part of a passionate team that values your contributions and supports your career progression in the exciting world of motorcycles.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Operations Administrator. Job in Macclesfield Move Collective Jobs
✨Tip Number 1
Get to know the company culture! SuperBike Factory thrives on teamwork and passion, so show us how you fit into that vibe. Research our values and be ready to chat about how your experiences align with our mission during the interview.
✨Tip Number 2
Practice your communication skills! As a Transport Operations Administrator, you'll be liaising with customers and drivers. Prepare for role-play scenarios where you handle queries or resolve issues, showcasing your customer service prowess.
✨Tip Number 3
Be proactive! We love candidates who take initiative. Think of examples from your past where you identified problems and solved them efficiently. This will demonstrate your ability to keep things running smoothly in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the SuperBike Factory family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Transport Operations Administrator. Job in Macclesfield Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Transport Operations Administrator role. Highlight any relevant administrative experience and skills that match what we're looking for, like communication and attention to detail.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the motorcycle industry. Let us know why you want to join SuperBike Factory and how you can contribute to our team.
Show Off Your Skills:In your application, don’t forget to showcase your proficiency in Microsoft Windows packages and any customer service experience. We love seeing candidates who can handle pressure and prioritise tasks effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SuperBike Factory!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Operations Administrator. Familiarise yourself with the daily tasks mentioned in the job description, like payment processing and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your previous administrative experience and any relevant skills, especially your proficiency with Microsoft Windows packages. Be ready to discuss how you've managed tasks under pressure and maintained attention to detail in past roles. Use specific examples to illustrate your points.
✨Communicate Like a Pro
Since this role involves liaising with customers and drivers, practice your communication skills. Think about how you would handle customer queries or issues, and be prepared to demonstrate your ability to communicate effectively and professionally during the interview.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team culture at SuperBike Factory or how they support employee growth and development. Asking insightful questions shows that you're engaged and serious about the opportunity.
