At a Glance
- Tasks: Manage transport operations, communicate with customers and drivers, and process payments efficiently.
- Company: Join SuperBike Factory, Europe's largest used motorcycle retailer with a vibrant team culture.
- Benefits: Enjoy perks like Netflix membership, gym discounts, and health support.
- Other info: Opportunities for growth in a supportive team that values creativity and passion.
- Why this job: Gain hands-on experience in HR while working in a fast-paced, exciting environment.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we’ve grown quickly and continue to expand. We don’t just sell bikes – we’ve created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s always got your back.
Why us?
At SuperBike Factory, we believe our people are our greatest asset, and we’re committed to supporting their growth and development. This role is a fantastic opportunity to gain hands‑on experience in HR, work in a busy, fast‑paced environment, and take the next step in your People & Culture career. You’ll be encouraged to learn, take on responsibility, and make a meaningful contribution to the team.
Summary
The Payments & Transport Administrator will support daily operations of the Transport Department. This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.
What You’ll Be Doing Day-to-Day
- Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness – Timely call management response, minimal waiting times.
- Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles. Driver communication, assisting with day-to-day enquiries via phone and messaging. Liaise with purchasing and sales department to support daily operations.
- Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
- Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems. Assist with managing inventory of bikes in movement between sites and container inventory.
- Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption – Core focus on the primary role but to support as necessary. Assist with consumables ordering for driver ancillary kit. Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.
What We’re Looking For
Essential
- Previous administrative experience
- Must have ability to use own initiative, prioritise tasks and work well under pressure.
- Proficient in the use of Microsoft Windows packages.
- Ability to communicate effectively and professionally with members of staff, other organisations and the public.
- Self‑motivated with ability to use own initiative, prioritise tasks and work well under pressure.
- High level of attention to detail.
- Professional approach to work and when dealing with internal and external customers.
Desirable
- Experience in a transport or logistical industry
- Customer Service Experience – proven experience working in a customer service role, especially handling customer queries and issues.
Benefits
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre‑employment screening prior to commencing employment. The screening includes – Credit history – Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Transport Administrator in Macclesfield employer: Broughton Group
SuperBike Factory is an exceptional employer located in Macclesfield, offering a vibrant work culture where teamwork, creativity, and passion thrive. Employees benefit from comprehensive support for personal and professional growth, alongside perks like discounted gym memberships, health and wellbeing support, and a Netflix membership. This role as a Transport Administrator not only provides hands-on experience in a dynamic environment but also allows you to make a meaningful impact within a rapidly growing company that values its people as its greatest asset.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SuperBike Factory. Understand their culture, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Payments & Transport Administrator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! Since this role involves liaising with customers and drivers, be ready to demonstrate how you handle conversations. Share examples of how you've resolved issues or improved customer satisfaction in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Transport Administrator in Macclesfield
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your previous administrative experience in your application. We want to see how you've managed tasks under pressure and kept everything organised, so don’t hold back on those details!
Communicate Like a Pro:Since this role involves a lot of communication with customers and drivers, it’s crucial to demonstrate your effective communication skills. Use clear examples in your application to show how you’ve handled customer queries or resolved issues in the past.
Attention to Detail is Key:We love candidates who pay attention to detail! In your application, mention specific instances where your keen eye for detail made a difference, whether it was in data entry or managing schedules.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at SuperBike Factory.
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Administrator. Familiarise yourself with payment processing, customer communication, and how to handle operational issues. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Skills
Highlight your previous administrative experience and any relevant skills, especially in customer service. Be prepared to give examples of how you've effectively communicated with customers or resolved issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if SuperBike Factory is the right fit for you.
✨Be Yourself
SuperBike Factory values teamwork and passion, so let your personality shine through. Be professional, but don’t be afraid to show your enthusiasm for motorcycles and the role. A genuine connection can make a lasting impression!
