Welfare and Housing Assistant required to support an established Charity. Working part time 17.5 hours a week, across 2-3 days alternating each week, shift hours are between 8am - 8pm and will include weekends and bank holidays. Hourly rate is 15.00 - 15.67 per hour.
The Welfare and Housing Assistant is required to provide an accurate and timely administrative service in all aspects of the day-to-day operation of the Welfare and Housing department.
The purpose of the role is to ensure that residents who need additional care, support or supervision maintain their rooms, live safely, and can access services that help them to live independently.
Duties
- Ensure Residents understand and comply with Conditions of Residence
- Assist service users to understand their rights and responsibilities with regards to welfare benefits
- Provide practical help for residents with regards to accessing personal grants on their behalf
- To carry out room clearance as directed by the Welfare and Housing Manager
- Monitor the storage of residents' items in the baggage room and dispose of items
- Carry out Risk and Needs Assessments as directed and monitor residents to manage their ongoing needs
- Assist the Welfare and Housing Manager with investigating and dealing with any resident issues, complaints, or events
- In conjunction with the Welfare Team fully investigate any resident issues, complaints or events
- Follow the organisations debt management policy and procedures and act with regards to non-payment / arrears
- Monitor and check service charge payments and housing benefit on a weekly basis
Benefits
- 15.00 - 15.67 per hour
- 13,650 - 14,259.70 per annum
- Pension
- Team events
Experience and attributes required
- Knowledge or welfare and housing
- Previous administration experience
- Strong computer literacy to include Microsoft Excel and Word
- Excellent communication skills
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
