At a Glance
- Tasks: Help customers plan unforgettable trips and provide exceptional service.
- Company: Join a growing travel organisation in a vibrant West London office.
- Benefits: Competitive salary up to £32k, bonuses, and exciting familiarisation trips.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make dreams come true while hitting sales targets and enjoying hybrid work.
- Qualifications: Previous travel sales experience and knowledge of GDS systems required.
The predicted salary is between 25000 - 28500 £ per year.
We are on the lookout for customer-focused Travel Reservations Consultants to join our client’s growing team! If you enjoy providing an exceptional level of service while helping customers plan unforgettable trips, this could be your perfect role!
Based in our client's super smart West London office, successful candidates will be responsible for delivering high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as online enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets.
This is a fantastic opportunity to join an expanding and established travel organisation, and on offer is a competitive salary of up to £32k plus bonus and industry benefits such as familiarisation trips and other industry incentives. This is a hybrid role, with a requirement of 3 days in the office and 2 from home. Hours of operation are between Mon - Sat 9am - 6pm.
Role of Travel Reservations Consultant:- Handle customer enquiries efficiently, professionally and in line with SLAs.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Deliver an exceptional customer experience on every interaction.
- Maximise sales potential on all calls by offering relevant ancillary products and services.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Promote current campaigns, monthly incentives and other incentive programs.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Perform general administrative duties related to reservations and call handling.
- Previous travel sales experience - essential
- Working knowledge of a GDS - Amadeus or Galileo / Travelport - essential
- Excellent worldwide destination and airline knowledge
- Good attention to detail and administration skills
- Strong sales and customer service skills
- Ability to work well both autonomously and as part of a team
Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs in London employer: Broughton Group
Join a dynamic and customer-centric travel organisation in the heart of West London, where your passion for travel and exceptional service will be valued. With a competitive salary of up to £32k plus bonuses, and unique benefits like familiarisation trips, this role offers not just a job but a pathway to grow within a supportive team environment. Embrace the hybrid work model that allows you to balance office collaboration with the flexibility of working from home, all while contributing to unforgettable travel experiences for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Broughton Group who are looking for fresh talent for roles like Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Broughton Group and give you a leg up for your Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs role at Broughton Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs position at Broughton Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Broughton Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Broughton Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant. Job in Hammersmith And Fulham Move Collective Jobs.
How to prepare for a job interview at Broughton Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Broughton Group.
