At a Glance
- Tasks: Lead tech operations for exciting live events and ensure seamless service delivery.
- Company: Major UK organisation with a vibrant events and customer-facing operation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with diverse challenges and excellent career advancement potential.
- Why this job: Be at the forefront of technology in live events and make a real impact.
- Qualifications: Experience in live event tech support and strong IT networking knowledge.
The predicted salary is between 45000 - 55000 £ per year.
A major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You'll ensure that what's agreed with customers, what's technically feasible, and what's delivered operationally are fully aligned.
Key Responsibilities- Review customer technology requirements
- Validate feasibility with internal teams and external providers
- Identify risks early and escalate where needed
- Ensure services sold align with technical standards
- Act as the on-site technology point of contact
- Troubleshoot and resolve connectivity issues (Wi‑Fi, wired, endpoint, VPN, DHCP/DNS)
- Coordinate incident response with technical teams
- Maintain awareness of service performance
- Communicate clearly with both technical and non‑technical stakeholders
- Balance customer expectations with operational constraints
- Lead service debriefs
- Review performance and incidents
- Contribute to service improvements
- Experience supporting technology for live events (venue, exhibition, conference, hospitality or similar)
- Strong understanding of enterprise IT and networking fundamentals (Wi‑Fi, TCP/IP, DHCP, DNS, VPNs, endpoints, service delivery)
- Experience coordinating incident response in high‑pressure environments
- Ability to manage multiple stakeholders
- Clear communication with technical and non‑technical audiences
- A calm, structured approach during live issues
If you’re excited by the challenge of coordinating technology for live, business‑critical environments and want a role where no two days are the same, we’d love to hear from you.
Technology Operations Lead - Events Management in London employer: Broughton Group
Join a leading UK organisation renowned for its vibrant events and customer-centric operations, where you will thrive in a dynamic work culture that values innovation and collaboration. As a Technology Operations Lead, you'll benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on high-profile events. With a focus on employee well-being and a commitment to excellence, this role offers a unique opportunity to grow your career while delivering exceptional technology services in exciting live settings.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Lead - Events Management in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or webinars related to technology operations. Engaging with professionals in the field can open doors and give you insider info on job opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with technology in live events. This can be a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to technology operations. Think about scenarios where you've successfully managed incidents or coordinated with multiple stakeholders, and be ready to share those stories.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows you're serious about the role and gives us a chance to connect with you more personally.
We think you need these skills to ace Technology Operations Lead - Events Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technology Operations Lead. Highlight your experience with live events and technology services, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of how you've successfully managed technology in high-pressure environments and how you communicate with both technical and non-technical stakeholders.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled connectivity issues or coordinated incident responses in the past. We want to see your calm, structured approach in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Broughton Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise IT and networking fundamentals. Be ready to discuss specifics like Wi-Fi, TCP/IP, and VPNs, as these will likely come up in conversation. Showing that you understand the technical side will impress both technical and non-technical stakeholders.
✨Prepare for Real-Life Scenarios
Think about past experiences where you had to troubleshoot connectivity issues or coordinate incident responses during live events. Prepare a couple of examples to share that highlight your calm and structured approach under pressure. This will demonstrate your ability to handle high-stress situations effectively.
✨Align with Customer Expectations
Understand the importance of balancing customer expectations with operational constraints. Be ready to discuss how you've previously validated customer technology requirements and ensured alignment with what was technically feasible. This shows that you can bridge the gap between customers and internal teams.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You’ll need to communicate with various stakeholders, so being able to switch between technical jargon and layman's terms is key. Consider doing mock interviews with friends to refine your communication skills before the big day.
