At a Glance
- Tasks: Manage IT service delivery and oversee external Managed Service Providers for seamless operations.
- Company: Dynamic tech company based in Central London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on cybersecurity and digital improvement.
- Why this job: Join a pivotal role ensuring efficient IT operations and making a real impact.
- Qualifications: Experience in IT service delivery and strong knowledge of Microsoft cloud technologies.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Service Delivery Manager for a client based in Central London. This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.
Key Responsibilities
- Managing MSP and supplier performance against SLAs and KPIs
- Overseeing the IT helpdesk, escalations, and 2nd line support
- Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms
- Supporting server, infrastructure, and user access management
- Coordinating IT equipment, site setups, and digital improvement initiatives
- Administering ERP systems and maintaining IT governance/documentation
- Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles
The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable. The role requires excellent communication, problem-solving, stakeholder management, and the ability to work both independently and within a collaborative team environment.
Service Delivery Manager in London employer: Broughton Group
Join a dynamic team in Central London as a Service Delivery Manager, where you will thrive in a collaborative work culture that prioritises innovation and employee growth. With a focus on managing external Managed Service Providers and overseeing critical IT operations, you will benefit from ongoing professional development opportunities and a commitment to maintaining a secure and efficient digital environment. Our company values your contributions and offers a supportive atmosphere that encourages meaningful engagement and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Service Delivery Manager role!
✨Tip Number 2
Show off your skills! Create a personal website or an online portfolio showcasing your experience with MSPs, Microsoft environments, and IT governance. This is a great way to stand out and demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of SLAs, KPIs, and cybersecurity compliance. Be ready to discuss how you've managed supplier performance and improved IT operations in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing MSPs and IT service delivery. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Relevant Experience:When writing your cover letter, focus on your hands-on experience with Microsoft environments like Office 365 and Azure. We love seeing specific examples of how you've managed supplier performance or improved IT operations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your achievements are easy to understand. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know Your MSPs Inside Out
Before the interview, make sure you research the Managed Service Providers (MSPs) relevant to the role. Understand their performance metrics, SLAs, and how they align with business objectives. This will show your potential employer that you're proactive and knowledgeable about managing supplier performance.
✨Showcase Your Microsoft Expertise
Since the role involves managing Microsoft environments like Office 365 and Azure, be prepared to discuss your experience with these technologies. Bring examples of how you've used them in past roles, especially in relation to IT support and infrastructure management. This will demonstrate your technical proficiency and relevance to the position.
✨Highlight Your Problem-Solving Skills
Service Delivery Managers often face unexpected challenges. Prepare to share specific examples of how you've tackled issues in IT service delivery or supplier management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving capabilities in action.
✨Communicate Clearly and Confidently
Strong communication is key in this role, so practice articulating your thoughts clearly. Be ready to discuss how you've managed stakeholders and collaborated with teams in the past. Good communication skills can set you apart, so don’t shy away from showcasing your ability to convey complex information simply and effectively.
