At a Glance
- Tasks: Be the welcoming face of our company and support essential admin functions.
- Company: Join a fast-growing organisation delivering high-quality educational services.
- Benefits: Competitive salary, private healthcare, flexible working days, and free parking.
- Other info: Flexible weekend shifts and opportunities for professional development.
- Why this job: Make a real impact in a supportive, energetic team environment.
- Qualifications: Organised, customer-focused with strong communication skills; previous reception experience preferred.
The predicted salary is between 28000 - 36000 £ per year.
Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive Reception / Administrative Assistant to be the welcoming face of our company and support our team with essential administrative functions.
Who We Are
At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.
Key Responsibilities
- Front Desk & Reception Duties: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment.
- Administrative Support: Handling printing, scanning, and copying of course materials promptly to support our educational services.
- Student & Assessor Assistance: Providing on-site support during CSCS courses to ensure sessions run smoothly.
- Payment & Booking Management: Accurately processing bookings and maintaining payment records for courses.
- Customer Service: Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach.
- Post Management: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail.
- CRM Management: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow.
Key Skills & Qualifications
We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have:
- Excellent organisational and multitasking abilities.
- Strong verbal and written communication skills in English.
- A polite, confident, and professional telephone manner.
- Previous experience in a customer-facing or reception role is highly desirable.
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- Confidence in working with CRM systems (training provided if needed).
- Additional languages especially Romanian or Russian are desirable but not mandatory.
- Availability to work weekends (on a flexible rota basis).
What We Offer
- A full-time position with flexible working days (we operate 7 days a week).
- A competitive salary of £28,000 - £36,000 per year, depending on experience and qualifications.
- Private healthcare to support your well-being.
- Free on-site parking for convenient commuting.
- Exceptional public transport access - we are less than a one-minute walk from the nearest Underground station.
- Occasional company events to celebrate achievements and support team bonding.
- A supportive and energetic work environment within a young, collaborative team.
If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team.
Reception and Administrative Specialist in London employer: Broughton Group
Crystal&Co is an exceptional employer that prioritises a culture of excellence and inclusivity, offering a dynamic and supportive work environment in Northwest London. As a Reception and Administrative Specialist, you will benefit from competitive salaries, private healthcare, and flexible working days, all while being part of a collaborative team dedicated to professional growth and development. With easy access to public transport and opportunities for team bonding through company events, Crystal&Co is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Administrative Specialist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crystal&Co. Understand their values and services so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows that you take the opportunity seriously and are ready to represent Crystal&Co well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Administrative Specialist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Crystal&Co.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your organisational skills and customer service experience, as these are key for the Reception / Administrative Assistant role.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your skills and experiences that relate to the responsibilities listed in the job description, and show us how you can contribute to our dynamic environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Broughton Group
✨Know the Company Inside Out
Before your interview, take some time to research Crystal&Co. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception and Administrative Specialist, customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain a professional and friendly demeanour, even under pressure.
✨Demonstrate Organisational Skills
Since the role involves multitasking and managing various administrative tasks, be ready to discuss how you stay organised. You could mention tools or methods you use to prioritise tasks, manage your time effectively, and ensure nothing falls through the cracks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
