At a Glance
- Tasks: Coordinate the lettings process and ensure a smooth experience for tenants.
- Company: Join a dynamic team in the heart of Wembley, focused on customer service.
- Benefits: Competitive pay, flexible working hours, and valuable experience in property management.
- Other info: Opportunity to grow in a fast-paced environment with a focus on teamwork.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Strong communication skills and experience in customer support or administration.
The predicted salary is between 37 - 49 £ per hour.
We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers.
Day-to-Day Responsibilities
- Coordinate all aspects of the lettings process for void properties
- Arrange and conduct property viewings and tenancy sign-ups
- Act as the first point of contact for customer and stakeholder queries
- Manage documentation for viewings, sign-ups, and tenancy handovers
- Maintain accurate records and update housing systems in real time
- Liaise with contractors, surveyors and internal teams to progress void works
- Monitor turnaround times and ensure properties are relet within target
- Complete affordability assessments and pre-tenancy checks
- Handle customer enquiries and complaints, ensuring timely resolution
- Ensure compliance checks and certification are completed before tenancy starts
- Prepare and issue tenancy induction packs
- Record and manage property and customer data, including CORE logs
- Coordinate appointments and bookings across multi-agency teams
- Track contractor performance and elevate issues where required
- Support KPI monitoring and assist with invoice processing
- Identify hard-to-let properties and suggest improvements
- Attend and minute meetings with stakeholders and contractors
Required Skills & Experience
- Experience delivering customer-focused support in a fast-paced environment
- Strong administrative experience, managing processes and documentation
- Accurate data input and experience maintaining confidential records
- Ability to handle sensitive information appropriately
- Excellent communication skills (written and verbal)
- Ability to deal with challenging or vulnerable customers professionally
- Strong organisational skills and ability to manage competing priorities
- Comfortable using Microsoft Office, Teams, and housing/CRM systems
- Ability to work collaboratively with internal teams and external partners
- Experience within a social housing or local authority setting
Property Lettings Coordinator in London employer: Broughton Group
As a Property Lettings Coordinator in Wembley, you will join a dynamic team dedicated to providing exceptional customer service and maximising rental income. Our supportive work culture fosters professional growth, offering opportunities for skill development and career advancement within the social housing sector. With a focus on collaboration and efficiency, we ensure that our employees are equipped with the tools and resources needed to thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Lettings Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to reducing void times and maximising rental income. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in customer service and handling challenging situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Property Lettings Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Lettings Coordinator role. Highlight your experience in customer-focused support and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about lettings and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Broughton Group
✨Know the Lettings Process Inside Out
Make sure you understand the end-to-end lettings process thoroughly. Familiarise yourself with key terms and procedures, from tenancy termination to sign-up. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you've handled challenging situations or resolved complaints effectively. This will highlight your ability to manage customer queries professionally.
✨Be Organised and Detail-Oriented
Since the role involves managing documentation and maintaining accurate records, be ready to discuss your organisational skills. Bring up specific tools or methods you use to stay organised, especially when juggling multiple tasks or priorities.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills and any housing or CRM systems you’ve used before. If you know the specific software the company uses, mention it during the interview to show you're proactive and tech-savvy.
