At a Glance
- Tasks: Manage IT service delivery and oversee external Managed Service Providers in a dynamic environment.
- Company: Join a forward-thinking company based in Central London, focused on digital innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and cybersecurity compliance.
- Why this job: Be at the forefront of IT operations and make a real impact on business success.
- Qualifications: Experience in IT service delivery and strong knowledge of Microsoft cloud technologies required.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for a Service Delivery Manager for a client based in Central London. This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.
Key Responsibilities
- Managing MSP and supplier performance against SLAs and KPIs
- Overseeing the IT helpdesk, escalations, and 2nd line support
- Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms
- Supporting server, infrastructure, and user access management
- Coordinating IT equipment, site setups, and digital improvement initiatives
- Administering ERP systems and maintaining IT governance/documentation
- Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles
The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable. The role requires excellent communication, problem-solving, stakeholder management, and the ability to work both independently and within a collaborative team environment.
Managed Services Delivery Manager. Job in London Move Collective Jobs employer: Broughton Group
Join a dynamic team in Central London where innovation meets collaboration. As a Managed Services Delivery Manager, you'll benefit from a supportive work culture that prioritises employee growth and development, alongside competitive remuneration and comprehensive benefits. With a focus on cutting-edge technology and a commitment to excellence, this role offers the opportunity to make a meaningful impact while working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Delivery Manager. Job in London Move Collective Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with MSPs, Microsoft environments, and any relevant projects. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to service delivery management. Think about how you've managed SLAs, KPIs, and IT support in the past. We recommend practising with a friend or using mock interview tools to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Don’t miss out on your dream job!
We think you need these skills to ace Managed Services Delivery Manager. Job in London Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Managed Services Delivery Manager role. Highlight your experience with MSPs, IT support, and Microsoft environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing supplier performance and overseeing IT operations.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Broughton Group
✨Know Your MSPs
Before the interview, research the Managed Service Providers (MSPs) relevant to the role. Understand their performance metrics and how they align with SLAs and KPIs. This will show your potential employer that you’re proactive and knowledgeable about managing supplier performance.
✨Showcase Your Technical Skills
Be ready to discuss your experience with Microsoft environments like Office 365 and Azure. Prepare examples of how you've managed IT support and infrastructure in previous roles. Highlight any experience with automation or PowerShell scripting, as these are highly desirable skills for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved IT issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help illustrate your problem-solving skills and ability to work under pressure.
✨Communicate Effectively
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you manage stakeholder relationships and collaborate within a team. Good communication can set you apart from other candidates.
