At a Glance
- Tasks: Manage rent accounts, support residents, and maximise rental income through proactive engagement.
- Company: Join a busy local authority team in London with a focus on community support.
- Benefits: Competitive pay, hybrid working, and the chance to make a real difference.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in helping residents sustain their tenancies and improve their lives.
- Qualifications: Experience in income management and strong communication skills are essential.
The predicted salary is between 47000 - 49000 £ per year.
Location: London
Working pattern: Hybrid, 2-3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella
An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies. You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities
- Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
- Take early action on arrears through phone calls, home visits and case follow-up.
- Negotiate and monitor affordable repayment agreements.
- Draft clear, tailored correspondence to residents.
- Prepare cases for court officers and support possession and stay hearings.
- Attend evictions where required.
- Work with tenancy teams, welfare benefit officers, debt advice agencies and social care.
- Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy.
- Identify vulnerable residents and make appropriate referrals to specialist support services.
- Maintain accurate records, reports and case notes.
- Support the wider team through cover, training and shared best practice.
About you
- Experience of income management in social housing or local government.
- Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol.
- Confidence negotiating sustainable repayment plans.
- Strong communication skills and a customer-focused approach.
- Ability to manage a busy caseload independently.
- NEC, Voidscope or RentSense experience is highly desirable.
This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents. Apply now for immediate consideration.
Income Support Officer in London employer: Broughton Group
Join a dynamic local authority team in London as a Rental Income Support Officer, where you will play a crucial role in maximising rental income and supporting residents in sustaining their tenancies. With a hybrid working pattern, you will benefit from a supportive work culture that values employee growth and collaboration, alongside competitive pay and the opportunity to make a meaningful impact in the community. This role offers a unique chance to engage with diverse residents while developing your skills in income management and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Income Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and welfare benefits. Be ready to discuss how you would handle specific scenarios related to income recovery and tenant support.
✨Tip Number 3
Showcase your customer care skills during interviews. Share examples of how you've successfully engaged with residents or resolved conflicts, as this will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Support Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and housing legislation. We want to see how your skills match the role of a Rental Income Support Officer, so don’t hold back!
Showcase Your Communication Skills:Since this role involves a lot of resident engagement, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve successfully negotiated repayment plans or handled rent-related queries.
Be Clear and Concise:When drafting your application, keep it clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website for the best chance of being noticed! It’s the easiest way for us to track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Broughton Group
✨Know Your Stuff
Make sure you brush up on housing legislation, welfare benefits, and the court pre-action protocol. Being able to discuss these topics confidently will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since this role involves a lot of resident engagement, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully negotiated repayment plans or resolved conflicts, and be ready to share those stories.
✨Prepare for Real-Life Scenarios
Expect questions about how you'd handle specific situations, like dealing with arrears or supporting vulnerable residents. Practise your responses to these scenarios so you can showcase your proactive approach and problem-solving abilities.
✨Highlight Your Team Spirit
This role requires collaboration with various teams, so be sure to mention any experience you have working in a team environment. Talk about how you’ve supported colleagues or shared best practices in previous roles to emphasise your commitment to teamwork.
