At a Glance
- Tasks: Ensure customer satisfaction and drive digital adoption for key accounts.
- Company: Join a leading biopharmaceutical company making a global impact.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Field-based role covering Greater London with potential for career advancement.
- Why this job: Be a vital part of improving lives through innovative healthcare solutions.
- Qualifications: Relevant degree or experience in healthcare sales and customer relations.
The predicted salary is between 60000 - 70880 £ per year.
Talentmark are recruiting for a Customer Account Manager to join a company in the pharmaceutical industry on a contract basis for 12 months. This role is maternity cover.
Salary: £237 - £281.93 per hour PAYE or £318.03 to £379.33 per hour via Umbrella.
Customer Account Manager Role:
- Be the custodian of customer satisfaction for assigned accounts.
- Drive Customer Digital Adoption.
- Leverage all internal and third-party resources to meet both the customer's and the client's strategic goals.
- Perform contract amendments and change/addition notifications.
- Act on customer feedback through the use of Customer Experience dashboards and other related feedback mechanisms.
- Provide insights into the profitability of assigned accounts.
Your Background:
- Hold a relevant degree or have equivalent working experience.
- Successful experience in a business function (sales, business/market development) in the healthcare industry.
- Proven track record of adopting a customer-centric sales approach.
- Evidence of building productive customer relationships.
- Established in negotiating customer contracts.
- Must have a UK driving licence as this role is field-based.
Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location: This role is field-based, covering Greater London and surrounding areas.
Apply: For more information, or to apply for this Customer Account Manager position, please contact the Key Accounts Team. It is essential that applicants hold entitlement to work in the UK. Please note this role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
Customer Success Manager. Job in London Move Collective Jobs employer: Broughton Group
As a leading biopharmaceutical company, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and satisfaction. Our London-based team enjoys competitive pay rates, comprehensive training opportunities, and the chance to make a meaningful impact on healthcare while working collaboratively in a supportive environment. Join us to be part of a mission-driven organisation that values innovation and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager. Job in London Move Collective Jobs
✨Get Familiar with Temporary Roles in Pharma
Temporary positions in the pharmaceutical industry often arise during specific periods, like product launches or seasonal hiring sprints. Keep an eye on timelines and be proactive in reaching out to companies, especially around these busy times!
✨Join Pharma Networking Events
Participate in local and virtual pharmaceutical networking events or job fairs. This is a fantastic way to get in front of hiring managers and learn more about temporary opportunities directly from those in the know.
✨Leverage Your University Career Services
If you’re a student or recent grad, tap into your university’s career services which often have specific connections to pharma companies looking to fill temporary roles. They might even have exclusive internship programmes that lead to temp jobs!
✨Be Visible Online and Offline
Utilise platforms like LinkedIn to share your interests in temporary roles and connect with industry professionals. Plus, consider writing about relevant pharmaceutical topics to showcase your knowledge and enthusiasm—this can help you stand out to hiring companies like Broughton Group.
We think you need these skills to ace Customer Success Manager. Job in London Move Collective Jobs
Some tips for your application 🫡
Highlight Your Relevant Experience:In the pharmaceutical industry, it's crucial to showcase any relevant experience you have, whether it's internships, lab work, or coursework. Let’s emphasise your familiarity with drug development processes and any hands-on experience you've had with lab equipment or clinical trials in your CV.
Mention Certifications and Training:If you’ve got any certifications relevant to pharmaceuticals, like Good Clinical Practice (GCP) or a certification in pharmacovigilance, make sure to include them. These show your commitment to the field and can make a positive impact on your application for a temporary role at Broughton Group.
Show Your Flexibility and Availability:Temporary positions often require immediate availability and flexibility in working hours. In your cover letter, make it clear when you can start and your ability to adapt to changing schedules, as this is key to a successful application.
Express Your Learning Goals:Since this is a temporary role, we suggest discussing what you hope to learn or gain from the experience at Broughton Group. This not only shows your eagerness but also helps employers see you as someone who’s ready to make the most out of the opportunity.
How to prepare for a job interview at Broughton Group
✨Know Your Regulations
In the pharmaceutical industry, it’s crucial to understand key regulations like GMP (Good Manufacturing Practices) or GCP (Good Clinical Practices). Brush up on these standards and be ready to discuss how they influence your work approach during your interview with Broughton Group.
✨Emphasise Adaptability
Since this is a temporary role, show that you're ready to hit the ground running. Share examples from your past experiences that demonstrate your ability to adapt quickly to new environments or changes, especially in a fast-paced setting like pharmaceuticals.
✨Highlight Relevant Skills and Tools
Whether it’s laboratory techniques or software like LabWare or SAS, make sure you can confidently talk about your technical skills. If you have experience with any specific tools used in previous roles, relate that directly to how it can help Broughton Group achieve its goals.
✨Prepare for Technical Questions
Be ready for technical questions related to drug development processes or quality assurance. We should expect scenarios where you might have to troubleshoot a problem or suggest improvements on a project—this shows your problem-solving capability in a temporary role.
