At a Glance
- Tasks: Manage customer queries and logistics processes for a leading manufacturing company.
- Company: Established manufacturing organisation with a focus on customer service.
- Benefits: 25 days' holiday, pension scheme, cycle to work, and free Friday breakfast.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in customer service and logistics.
- Qualifications: Experience in logistics or customer service, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 £ per year.
A well‑established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high‑quality after‑sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after‑sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third‑party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem‑solving abilities
- Ability to prioritise workload and work effectively in a fast‑paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on‑site parking
- Free Friday breakfast
- Hours: Monday - Friday 9 am - 5.15 pm
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service and Logistics Specialist. Job in London Move Collective Jobs employer: Broughton Group
Join a well-established manufacturing organisation at Stockley Business Park, where you will thrive in a supportive and inclusive work culture that values employee growth and development. With competitive benefits such as 25 days' holiday, a contributory pension scheme, and a cycle to work initiative, this role offers a rewarding opportunity to make a meaningful impact in customer service and logistics. Experience a collaborative environment that prioritises operational excellence and encourages diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Logistics Specialist. Job in London Move Collective Jobs
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Broughton Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Broughton Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service and Logistics Specialist. Job in London Move Collective Jobs
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Broughton Group.
How to prepare for a job interview at Broughton Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Broughton Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Broughton Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
