At a Glance
- Tasks: Be the first point of contact for customers, handling shipping requests via various channels.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Competitive pay, hybrid working model, and comprehensive training.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping customers transit goods worldwide.
- Qualifications: Excellent customer service skills and strong communication abilities required.
The predicted salary is between 30150 - 36850 £ per year.
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.
Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site. Dates to be determined after Training is completed and Manager has signed off.
Interview Date: 04.09.26 + 07.09.26 Face to Face interview on site
Start Date: 21.09.26
Operational Hours: 08:00-19:15 (8hr Shift) - Monday to Friday
Location: East Midlands Airport
Pay Rate: £15.34 p/h
Training: 2 weeks on site
Job Role:
- Managing Inbound calls to the business from Worldwide clients handling shipment requests
- Building rapport with customers and establishing their needs
- Deliver a consistent call flow, giving the customer the confidence in the information provided
- Maximise up selling opportunities whilst ensuring the customer has an informed choice
Key Skills:
- Excellent customer service experience
- Strong understanding of customer service processes
- Consistently providing a high level of service
- Excellent communication skills written and verbal
- Ability to adapt to change
- Ability to work as part of a team as well as independently
- Experience of working with MS Word and Excel
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process.
Logo for Customer Service Advisor employer: Broughton Group
Broughton is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including an annual bonus, generous holiday allowance, and opportunities for continuous development, our HR Advisor role provides a meaningful opportunity to contribute to public health while working alongside dedicated professionals in a dynamic environment across our Broughton sites.
StudySmarter Expert Advice🤫
We think this is how you could land Logo for Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broughton Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broughton Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Logo for Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broughton Group:Your cover letter is your chance to shine! Tell us why you want to work at Broughton Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broughton Group!
How to prepare for a job interview at Broughton Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
