At a Glance
- Tasks: Provide top-notch customer service in German, helping customers with their enquiries.
- Company: Join a dynamic team in Liverpool with a focus on customer satisfaction.
- Benefits: Earn £13.79 per hour with hybrid working options and a friendly work environment.
- Other info: Flexible shifts and opportunities for growth in a supportive team.
- Why this job: Use your German skills to make a real difference in customer experiences.
- Qualifications: Fluent in German and experienced in customer service or contact centres.
The predicted salary is between 13.79 - 13.79 £ per hour.
The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday - Hybrid Hours between 08:00am - 6:00pm (rotating) including Bank Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Key Responsibilities
- German Speaking - fluent in both spoken and written German
- Deliver a professional, friendly, and customer-focused service at all times
- Manage customer enquiries via phone and digital communication channels
- Build a clear understanding of customer needs to provide effective solutions
- Advising customers on the best services available
- Deliver a high-quality customer experience in line with company standards and SLAs
- Accurately capture and maintain customer information using CRM systems
- Promoting memberships to non-members
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently
- Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Strong background in handling high volumes of customer enquiries
- Excellent verbal and written communication skills
- Confident using CRM systems and computer applications
- Strong listening skills and attention to detail
- Positive, proactive, and customer-focused attitude
- Flexible approach to working shifts, including weekends
Desirable Experience
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Experience working to KPIs and service level agreements within a contact centre environment
- IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
German Speaking Customer Service Advisor in Liverpool employer: Broughton Group
Join a dynamic team in Liverpool as a German Speaking Customer Service Advisor, where you will thrive in a supportive and collaborative work environment. Our hybrid working model offers flexibility, allowing you to balance your professional and personal life while enjoying competitive pay and opportunities for growth within the customer service sector. With a strong focus on employee development and a commitment to delivering exceptional customer experiences, we are dedicated to fostering a culture that values your contributions and encourages your success.
