At a Glance
- Tasks: Help customers with claims, ensuring speedy and empathetic support throughout their journey.
- Company: Join a supportive team at Move Collective in Liverpool.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career growth and recognition within a dynamic work environment.
- Why this job: Make a real difference in people's lives while developing your skills in the insurance industry.
- Qualifications: Strong customer service skills, problem-solving ability, and a positive attitude.
The predicted salary is between 26937 - 29781 £ per year.
Location: Liverpool
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
- In first party claims, our purpose is to help our customers when they need us the most with speed, ease and understanding
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement
- To ensure that complete and thorough indemnity investigations are carried out on all claims
- Work closely with suppliers to fulfil customers' needs during their claims journey
- Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect
- Accurate payment to our customers and their representatives regarding claims settlement
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim
What we're looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast‑paced problem‑solving ability
- Positive can‑do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The ability to deal with challenging customers and third‑party insurers
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Through career fairs, leadership programmes, and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Customer Service Claims Specialist. Job in Liverpool Move Collective Jobs employer: Broughton Group
As a Customer Service Claims Specialist in Liverpool, you will join a supportive and dynamic team dedicated to helping customers during their most challenging times. Our company offers an impressive benefits package, including up to 35 days of holiday, 24/7 mental health support, and opportunities for career development through leadership programmes. With a strong emphasis on work-life balance and a positive work culture, we are committed to fostering an environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Specialist. Job in Liverpool Move Collective Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Move Collective. Check out their social media and website to understand their values and what they stand for. This will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and problem-solving abilities, as these are key for the Customer Service Claims Specialist role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated empathy, teamwork, and quick decision-making. These real-life stories will make you stand out and show that you're the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Claims Specialist. Job in Liverpool Move Collective Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Claims Specialist. Highlight your customer service skills and any relevant experience that shows you can handle claims efficiently.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your empathy and problem-solving abilities. Share a brief story that demonstrates how you've helped customers in the past.
Showcase Your IT Skills:Since good IT skills are a must, mention any software or tools you're familiar with. If you've worked with claims management systems before, definitely include that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Broughton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Claims Specialist. Familiarise yourself with the claims process and think about how you can contribute to helping customers during their claims journey.
✨Showcase Your Empathy
Since this role requires excellent customer service skills and empathy, prepare examples from your past experiences where you've successfully connected with customers. Highlight situations where you resolved issues with understanding and care.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving in fast-paced environments. Think of specific instances where you made quick decisions that led to positive outcomes for customers, especially in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for claims management, or how they support employee development. This shows your genuine interest in the role and the company.
