At a Glance
- Tasks: Provide empathetic support and assess claims for clients involved in road traffic incidents.
- Company: Join a dynamic insurance company focused on customer service and team collaboration.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career growth through leadership programs and social events.
- Why this job: Make a real difference by helping clients during challenging times while developing your skills.
- Qualifications: Excellent customer service skills and a positive, problem-solving attitude are essential.
The predicted salary is between 26938 - 26938 £ per year.
Location: Liverpool
Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm (on a rota basis) 1 in 3 weekends 9.00am-5.00pm.
Responsibilities
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA's and KPI's
Qualifications
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Benefits
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Claims Handler - Customer Service First Response Unit in Liverpool employer: Broughton Group
Join our dynamic team in Liverpool as a Claims Handler, where we prioritise a supportive work culture that values empathy and professional growth. With competitive salaries, generous holiday allowances, and flexible working options, we empower our employees to thrive both personally and professionally while making a meaningful impact in the insurance industry. Our commitment to mental health support and continuous development ensures that you will not only excel in your role but also enjoy a fulfilling career journey with us.
